BBB Business Review
BBB Accredited Business since 07/14/2006
Atlanta Chimney Doctor, LLC
Phone: (770) 429-8320Fax: (770) 429-8238View Additional Phone Numbers3008 Jiles Rd NW, Kennesaw, GA 30144-1102www.atlantachimneydoctor.com
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BBB Accreditation
A BBB Accredited Business since 07/14/2006
BBB has determined that Atlanta Chimney Doctor, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Atlanta Chimney Doctor, LLC's rating include:
- 18 complaints filed against business
Factors that raised Atlanta Chimney Doctor, LLC's rating include:
- Length of time business has been operating.
- Response to 18 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 1 |
| Delivery Issues | 2 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 13 |
| Total Closed Complaints | 18 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Principal: Mr. Chuck Conner (Owner)Number of Employees
15
Business Category
Chimney Cleaning, Chimneys - Prefabricated, Chimney Lining Materials, Chimney Cleaning Equipment & Supplies, Fireplaces, Construction & Remodeling Services, Mason Contractors, Fireproofing, Chimney Builders & Repair
BBB Program Participation
This company participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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LocationsX
1 Locations
-
3008 Jiles Rd NW
Kennesaw, GA 30144-1102(770) 429-8320
(678) 905-5469
(678) 525-7943Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Atlanta Chimney Doctor, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Chimney Cleaning
BBB Warns Spring Time Brings Home Improvement ScamsFall Inspections Make for Warmer Winters
Home Contractors: Tip-offs to Potential Rip-offs
Home Improvements
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.