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In Metro Atlanta, Athens and NE Georgia

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BBB Accredited Business since 09/13/2005

AT&T Mobility (Headquarters)

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Phone: (800) 331-0500Fax: (425) 288-5325View Additional Phone Numbers1025 Lenox Park Blvd NE, AtlantaGA 30319-5309 Send email to AT&T MobilityView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 09/13/2005

BBB has determined that AT&T Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support BBB's services to the public and meet BBB Accreditation standards.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered AT&T Mobility's rating include:

  • 21375 complaints filed against business

Factors that raised AT&T Mobility's rating include:

  • Length of time business has been operating.
  • Response to 21375 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

21221 complaints closed with BBB in last 3 years | 7269 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues994
Billing / Collection Issues8070
Delivery Issues307
Guarantee / Warranty Issues270
Other1
Problems with Product / Service11579
Total Closed Complaints 21221

Additional Information

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BBB file opened: 04/01/1985Business started: 02/01/1983
Type of Entity

Corporation

Incorporated: November 2000, GA

Contact Information
Principal: Mr. Ralph de la Vega (President & CEO)Customer Contact: Mr. Randolph Shackelford (Primary Complaint Contact) James Camberis Jim Camberis Nate Camper Ms. Nancy Ewing Ms. Latanya Grady Ms. Katrina Halstead Ms. Patricia Lopez Manager AT&T Executive Offices Steve Bethel-West Region Mr. David Rodriguez Customer Service
Number of Employees

4725

Business Category

Cellular Telephone Service & Supplies, Telecommunications Equipment - Disability, Mobile Telephone Service

Alternate Business Names
A T & T Mobility, A T & T Wireless, AT & T Mobility, LLC, AT & T Wireless, AT&T Wireless & Mobility, AT&T, Inc., Cingular SBC, AT&T (formerly Cingular), Cingular, Centennial Communications Corp., Leap Wireless
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
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