BBB Accredited Business since 09/13/2005
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A BBB Accredited Business since 09/13/2005
BBB has determined that AT&T Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support BBB's services to the public and meet BBB Accreditation standards.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered AT&T Mobility's rating include:
- 21375 complaints filed against business
Factors that raised AT&T Mobility's rating include:
- Length of time business has been operating.
- Response to 21375 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||994|
|Billing / Collection Issues||8070|
|Guarantee / Warranty Issues||270|
|Problems with Product / Service||11579|
|Total Closed Complaints||21221|
Type of Entity
Incorporated: November 2000, GA
Contact InformationPrincipal: Mr. Ralph de la Vega (President & CEO)Customer Contact: Mr. Randolph Shackelford (Primary Complaint Contact) James Camberis Jim Camberis Nate Camper Ms. Nancy Ewing Ms. Latanya Grady Ms. Katrina Halstead Ms. Patricia Lopez Manager AT&T Executive Offices Steve Bethel-West Region Mr. David Rodriguez Customer Service
Number of Employees
Cellular Telephone Service & Supplies, Telecommunications Equipment - Disability, Mobile Telephone Service
Alternate Business NamesA T & T Mobility, A T & T Wireless, AT & T Mobility, LLC, AT & T Wireless, AT&T Wireless & Mobility, AT&T, Inc., Cingular SBC, AT&T (formerly Cingular), Cingular, Centennial Communications Corp., Leap Wireless
BBB Program ParticipationThis company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.
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