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BBB Accredited Business since 09/13/2005

AT&T Mobility (Headquarters)

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Phone: (800) 331-0500Fax: (425) 288-5325View Additional Phone Numbers1025 Lenox Park Blvd NE, AtlantaGA 30319-5309 Send email to AT&T MobilityView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 09/13/2005

BBB has determined that AT&T Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support BBB's services to the public and meet BBB Accreditation standards.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered AT&T Mobility's rating include:

  • Length of time business has taken to respond to complaint(s).

Factors that raised AT&T Mobility's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 22684 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

22643 complaints closed with BBB in last 3 years | 8322 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1740
Billing / Collection Issues9356
Delivery Issues401
Guarantee / Warranty Issues438
Other5
Problems with Product / Service10703
Total Closed Complaints 22643

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on AT&T Mobility

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 04/01/1985Business started: 02/01/1983
Type of Entity

Corporation

Incorporated: November 2000, GA

Contact Information
Principal: Mr. Ralph de la Vega (President & CEO)Customer Contact: Mr. Randolph Shackelford (Primary Complaint Contact)
Number of Employees

4725

Business Category

Cellular Telephone Service & Supplies, Telecommunications Equipment - Disability, Mobile Telephone Service

Alternate Business Names
A T & T Mobility, A T & T Wireless, AT & T Mobility, LLC, AT & T Wireless, AT&T Wireless & Mobility, AT&T, Inc., Cingular SBC, AT&T (formerly Cingular), Cingular, Centennial Communications Corp., Leap Wireless

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.