BBB Accredited Business since 09/13/2005
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A BBB Accredited Business since 09/13/2005
BBB has determined that AT&T Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support BBB's services to the public and meet BBB Accreditation standards.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered AT&T Mobility's rating include:
- Length of time business has taken to respond to complaint(s).
Factors that raised AT&T Mobility's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 22684 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1740|
|Billing / Collection Issues||9356|
|Guarantee / Warranty Issues||438|
|Problems with Product / Service||10703|
|Total Closed Complaints||22643|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on AT&T Mobility
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Type of Entity
Incorporated: November 2000, GA
Contact InformationPrincipal: Mr. Ralph de la Vega (President & CEO)Customer Contact: Mr. Randolph Shackelford (Primary Complaint Contact)
Number of Employees
Cellular Telephone Service & Supplies, Telecommunications Equipment - Disability, Mobile Telephone Service