BBB Business Review
BBB Accredited Business since 09/13/2005
AT&T Mobility (Headquarters)
Find a LocationPhone: (800) 331-0500Fax: (425) 288-53251025 Lenox Park Blvd NE, Atlanta, GA 30319-5309www.wireless.att.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 09/13/2005
BBB has determined that AT&T Mobility meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support BBB's services to the public and meet BBB Accreditation standards.
1491 of 1622 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered AT&T Mobility's rating include:
- 18203 complaints filed against business
Factors that raised AT&T Mobility's rating include:
- Length of time business has been operating.
- Response to 18203 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1049 |
| Billing / Collection Issues | 5186 |
| Delivery Issues | 160 |
| Guarantee / Warranty Issues | 178 |
| Problems with Product / Service | 11623 |
| Total Closed Complaints | 18195 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: November 2000, GA
Contact Information
Principal: Mr. Ralph de la Vega (President & CEO)Customer Contact: Mr. Randolph Shackelford (Primary Complaint Contact)Number of Employees
4725
Business Category
Cellular Telephone Service & Supplies, Telecommunications Equipment - Disability, Mobile Telephone Service
Alternate Business Names
A T & T Mobility, AT & T Mobility, AT & T Mobility, LLC, Cingular SBC, AT&T (formerly Cingular), Cingular, Centennial Communications Corp.BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
Cellular Service PlansChanging Wireless Carriers? You Can Now Keep the Same Number
Prepaid Cell Phone Services
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*AT&T Mobility is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Cellular Telephone Service & Supplies
Cellular Service PlansChanging Wireless Carriers? You Can Now Keep the Same Number
Prepaid Cell Phone Services
Tips for Choosing a Cell Phone Service
Tips for keeping your cell phone safe from hackers and thieves
Truth about Cell Phones and the Do Not Call Registry
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.