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Cabin Rentals of Helen

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Phone: (706) 878-4634Fax: (770) 200-2684View Additional Phone Numbers8016 S Main St, HelenGA 30545-3620 Send email to Cabin Rentals of Helenhttp://www.RentHelen.com

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BBB Accreditation

Cabin Rentals of Helen is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Cabin Rentals of Helen's rating include:

  • One complaint filed against business that was not resolved.

Factors that raised Cabin Rentals of Helen's rating include:

  • Length of time business has been operating.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Cabin Rentals of Helen

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
08/28/2013Problems with Product / Service | Read Complaint Details
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Complaint
I have not received my refund of $239.00 for known problems and inconveniences of the rental property.
On July 3, 2013 my family rented a cabin (Alpine Tee Time)for 4 nights to celebrate a 50th Wedding Anniversary. We arrived at the cabin at 4:00 P.M. just in time to settle in and enjoy each others company over dinner. When we woke up on July 4th, 9:00 A.M., we experienced the hall bathroom in the basement toilet overflowing. After cleaning the flooded area, we called the office to report the problem. We were told not to use any of the water in the house, and to remain off sight for two hours. At noon, I received a phone call from the office instructing us to remain off the premises for another 2 hours while they continued working on the problem. When we returned to the house at 2:00, the property manager told us to continue not using the plumbing to give it more time to drain and we MAY have to relocate if he was not able to resolve the problem. The manager also said this had occurred previously so it was a know problem. For the next couple of hours, we had to use the restrooms at the clubhouse since we were still unable to use the plumbing in the house. At 6:00 P.M. when the manager returned, the water level was down in the tank, the pump seemed to be keeping up, and he felt confident that we would be able to stay in the house. Then on the 5th the toilet downstairs again backed up around 8:00 p.m., we checked the tank, it was again full, and my husband contacted the manager to let him know. Once again we had to refrain from using the plumbing the remainder of that night.

We were essentially without plumbing for 8 hours on the 4th and another 4 hours on the 5th. So in total we were without plumbing for 12 hours as the result of a known issue.

The management agreed to refund us a one nights stay of $239.00 for our inconveniences. Although I feel the whole weekend was an inconvenience, $239.00 seems reasonable for the total hours. I was told a check would be cut and mailed on July 16. After several days passed without receiving the check, I followed up and was told a check was sent on July 26. Several days passed again and still no check. On August 7, I spoke with the manager and he told me a check was written on July 19.... In my last conversation with the manager on August 7, I was told a new check would be written, a photo copy would be sent to me for verification, and the check would be sent priority mail with a tracking number so that I would receive it on August 9. Where is the check? It is August 10, 5 1/2 weeks later, and I still have not received a refund for the inconveniences that the company was aware of as a known problem in the unit that they allowed me to rent.

Desired Settlement
The management agreed to refund us a one nights stay of $239.00 for our inconveniences. Although I feel the whole weekend was an inconvenience, $239.00 seems reasonable for the total hours. I was told a check would be cut and mailed on July 16. After several days passed without receiving the check, I followed up and was told a check was sent on July 26. Several days passed again and still no check. On August 7, I spoke with the manager and he told me a check was written on July 19.... In my last conversation with the manager on August 7, I was told a new check would be written, a photo copy would be sent to me for verification, and the check would be sent priority mail with a tracking number so that I would receive it on August 9. Where is the check? It is August 10, 5 1/2 weeks later, and I still have not received a refund for the inconveniences that the company was aware of as a known problem in the unit that they allowed me to rent.

Business' Initial Response
Contact Name and Title: ****** ****
Contact Phone: XXX-XXX-XXXX
Contact Email: ********************
A check was mailed out on the 19th. We have to go through procedures and wait until the owner approves a refund. We are not disagreeing with the amount the owner approved for her refund, as we can not control acts of God such as all the rain we have had which does cause pumps and sewers to have issues. The owner offered initially $100 refund and she demanded #239.00. The owner agreed to this amount and we did mail the check.

It is obvious by now the check was lost in the mail. I do not want to argue and disagree over a lost check. I carried out my obligation and a check was mail. I am very sorry that along the way somehow the check has been lost or placed in a wrong box number somewhere in the postal system. Instead of responding to numerous text after text, calls to our maintenance department which has no connection with the accounting office, we have been waiting for the check to surface.

I asked ******** to please give the postal service time to get the check to her and hopefully it would show up. We have been waiting until 30 days after the check was mailed for it to hopefully surface. Today is now the 20th and it has now been over 30 days.

If ******** agrees to:
Signing a form that she will no longer text to our maintenance department about this issue
If ******** agrees to:
$239.00 reversal on her credit card and not to contact Cabin Rentals again regarding this issue
again and accepts refund

!! A credit will be issued to her credit card upon receipt of her signature and if a check does surface or appear at her address it will be returned immediately to Cabin Rentals of Helen !!

Does the acceptance form need to be presented to the Credit Bureau for presentation to ********?
If so we need know the protocol for responding to a case like this.

Thank You,
Cabin Rentals of Helen

Consumer's Final Response
As I stated in my response to Cabin Rentals of Helen, I expect a refund TODAY of $239.00 to the original form of payment on my credit card. If Cabin Rentals of Helen does not issue that agreed upon refund and I don't receive verification of the refund by the end of the business day, (Wednesday, August 28, 2013 5:00 P.M. Central Time) I plan to re-open this case, or submit a new case. Thank you again BBB for your services.

Business' Final Response
We initially offered Mrs. ******** a $100 refund which she denied stating that we should refund her a full day rental,....once we consulted with the owner he agreed to the reimbursement of $239 instead of the $100. Please note that we also offered Mrs. ******** another cabin to utilize instead of this one but they refused that as well.

A check was issued and sent by our accounting office, and Mrs. ******** let us know that she had not received her refund.

We will agree to these conditions:
*Cabin Rentals of Helen will refund the customer $239 to the original form of payment

*Cabin Rentals of Helen will provide confirmation of the credit amount

*Cabin Rentals of Helen will agree to process the refund once we have assurances that Mrs. ******** will not contact or try to utilize our services in the future AND agree not to post disparaging reviews on the web concerning our company.

This is our final stance as we feel we have exhausted all means to accommodate this guest for her inconvenience.

Thank you.

08/27/2014Billing / Collection Issues
07/30/2015Problems with Product / Service

Industry Comparison| Chart

Cabin, Cottage & Chalet - Rentals

Additional Information

top

This company was previously known as Pilgrim House and began business in 2004.

BBB file opened: 06/10/2011Business started: 02/01/2007
Type of Entity

Corporation

Incorporated: August 2007, GA

Contact Information
Principal: Ms. Regina Berg (President)
Number of Employees

6

Business Category

Cabin, Cottage & Chalet - Rentals

Map & Directions

Map & Directions

Address for Cabin Rentals of Helen

8016 S Main St

Helen, GA 30545-3620

To | From

LocationsX

2 Locations

  • 8016 S Main St 

    Helen, GA 30545-3620Fax: (770) 200-2684

  • PO Box 506 

    Helen, GA 30545-0506(888) 451-0651
    (706) 878-4634

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Cabin Rentals of Helen is in this range.

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  • Billing or Collection
  • Problems with Products or Services
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  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (706) 878-3535
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Cabin, Cottage & Chalet - Rentals

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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
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4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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