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Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 09/01/1995

Universal Steel of America, Inc.

Phone: (770) 449-6588Fax: (770) 449-7893

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
03/04/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Refund or Exchange Complaint Issue

Complaint: was going to have an addition built, did not get permits. Wanted deposit back, refused.
Back in June, 2007 we gave a deposit to Universal Steel to have an addition added on to the shop. had problems getting permits, decided not to go a head with the addition. Requested deposit back, company refused stating they would hold the money just in case we changed our minds. Told them numberous times the building was not going to take place, still refused. We started requesting the deposit back in 2008, the company still refused. Talked to ******* ******, (to cancel was to old and too much money) We sent request to various collections never responded to any of them. Do not buy anything from them, because they refused to give you your deposit back.
Just want other people to know they will rip you off.

Initial Business Response
We apologize to Mr. ******* for any misunderstanding. Anytime a project has exceeded a two year period of time, has additional changes or does not provide a reasonable issue for cancellation; we extend their needed time frame to find a resolution so they can continue with the building project. After purchase we assist many clients in different ways, Mr. ******* wanted no help, there seemed to be ulterior motives.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

03/24/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: I ordered a 30x40 metal building from universal steel of America in early 2013. During the process of designing the building I requested two roll up doors. One being a 10x12 & a 10x10. During this process I do have to say the salesman was very informative and helpful. The whole process up to the point of delivery was very smooth. The problems started once the building was delivered. Their were a couple of small things that we're aggravating but tolerable. I never received the packet that shows the screw pattern & there were tabs welded on the wrong sides the the door jams. But my big issue can when I went to install the 10x10 door. At this point we discovered that there was not enough head room between the building and the door reel. When this happened I contacted the salesman about the issue. After looking into the problem the salesman admitted that he did not check the final prints and see that the building was not designed high enough to fit this door in its position on the building. His answer was two double the door jam or lower the door.(let me also say I have all of these conversations saved on email) I did not want two door jams so I was faced with lowering the door. Now I have a door opening that is nine foot high not ten. After all this confusion and headache i contacted the manager. I told him there should be some kind of compensation because this is not what I ordered. In the following months after this happened I had to call the office to talk with someone. You would think a reputable company would try to make things right. The last time someone contacted me was in October. This is now January, and I still haven't heard from anyone with a final answer to this problem. I guess once you pay your money there done with you. I hope no one else has this issue because it's been a pain. All I wanted was someone to say we will take care if the problem and make it right. Not ill get back with you
Product_Or_Service: 30x40 metal building
Account_Number: XXXXX

Initial Business Response
We would first like to apologize to Mr. ****** for any inconvenience. When we spoke to Mr. ****** regarding possible solutions to his issue, we suggested he double jam the door to maintain the original height. He chose not to double jam the door and it was our understanding he felt it more convenient for him to lower the height of the door slightly. We shipped additional materials to Mr. ****** at our expense for him to accomplish this modification; which he agreed was more than adequate for his use. As a good faith gesture, we arranged to discount a future addition that he planned. We were under the impression that both parties were in agreement to this resolution. He implied it would work for him and was fair as far as he was concerned. After said agreement, he attempted to renegotiate the above-stated benefits offered at a later date.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for any of these headaches. I ask for a certain size building. I sent all the required payments & signed papers for a building that was designed to my requirements. As I've said before I did not design the building. Universal steel of America did. Yes I do want to be compensated. Because I now have a 9x10 door opening that I did not request. I also have a door that's not what I ordered. At know time in the paper work that I signed did it ever say I wanted a 10x10 door with a double jam. Some people might be happy with that but not me. I'm past the point of wanting to work a trade of metal. I want this resolved.

Final Business Response
As we explained to Mr. ****** previously, we gave him the options to correct the clearance issue. Mr. ****** chose reducing the height of the door over double jamming the door which would have kept the original height. We supplied all the materials needed and shipped to him at our cost. Very simply that was the agreement, we stand by that agreement and consider the issue closed; this was our good faith gesture as Mr. ****** and Universal Steel agreed upon. I'm sorry that he chose an option he has now decided to challenge for a monetary compensation of some kind, but unfortunately we have already completed our end of the agreement. We truly wish him the best in the future and would like for him to let us know if he needs another building at some point.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Building Materials, Buildings - Metal

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