BBB Accredited Business since 09/01/1995
Universal Steel of America, Inc.
Phone: (770) 449-6588Fax: (770) 449-7893
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by ResolutionAbout Complaint Details
|03/04/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: None of the Above - Refund or Exchange Complaint Issue
Complaint: was going to have an addition built, did not get permits. Wanted deposit back, refused.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|03/24/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Defective, damaged, or incorrect product received
Complaint: I ordered a 30x40 metal building from universal steel of America in early 2013. During the process of designing the building I requested two roll up doors. One being a 10x12 & a 10x10. During this process I do have to say the salesman was very informative and helpful. The whole process up to the point of delivery was very smooth. The problems started once the building was delivered. Their were a couple of small things that we're aggravating but tolerable. I never received the packet that shows the screw pattern & there were tabs welded on the wrong sides the the door jams. But my big issue can when I went to install the 10x10 door. At this point we discovered that there was not enough head room between the building and the door reel. When this happened I contacted the salesman about the issue. After looking into the problem the salesman admitted that he did not check the final prints and see that the building was not designed high enough to fit this door in its position on the building. His answer was two double the door jam or lower the door.(let me also say I have all of these conversations saved on email) I did not want two door jams so I was faced with lowering the door. Now I have a door opening that is nine foot high not ten. After all this confusion and headache i contacted the manager. I told him there should be some kind of compensation because this is not what I ordered. In the following months after this happened I had to call the office to talk with someone. You would think a reputable company would try to make things right. The last time someone contacted me was in October. This is now January, and I still haven't heard from anyone with a final answer to this problem. I guess once you pay your money there done with you. I hope no one else has this issue because it's been a pain. All I wanted was someone to say we will take care if the problem and make it right. Not ill get back with you
Initial Business Response
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Building Materials, Buildings - Metal