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Consumer Complaints

BBB Accredited Business since 09/01/1995

Universal Steel of America, Inc.

Phone: (770) 449-6588Fax: (770) 449-7893

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
05/29/2015Problems with Product / Service | Read Complaint Details
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Complaint
We purchased a building kit from Universal steel. There are multiple issues that we have had with this company on various levels but there are several issues we have had with the building itself. The building they sent us shows multiple issues with severe rust on the steel beams. They shorted us screws for the building which we had to purchase separately, they have refused to reimburse us for these even after sending a receipt. They also required us to pay for a redraw of plan drawings and additional materials to install after the initial contract because the building appeared to be larger than what was ordered. We paid the redraw fees and for the additional materials they said we needed. After we had our contractor start installing the structure it was found that the redraw and additional materials were unnecessary. Their constant delays in response and their attitude once they had received payment are unacceptable. We paid them for all the building materials prior to our building being put up and once they received payment they left us holding the bag. Their delays caused us to lose additional business as we didn't have the space available for customers. They basically have sold us a bill of goods and refuse to honor commitments that were made.
Product_Or_Service: STEEL BUILDING

Desired Settlement
We want a refund for the screws that we were shorted, the redraw fees,the additional material fees that we were charged and loss of revenue for warehouse business due to their delays. We also want compensation for the additional cost we will incur having the steel beams painted with a rust resistant paint by a paint crew to deal with the extreme rust that is on the beams.

Business Response
First we would like to extend our apologies to Ms. **** for any misunderstanding. That being said, the steel building delivered November, 2014 and it is our understanding they did not begin erection until February, 2015. The steel beams with rust are a direct result of being left stacked on top of one another and being left in the outdoor winter elements. Customers have 30 days from the date of delivery to report any shortages. There was never any report of missing screws until we received an email with a receipt attached in March, 2015; which is well after the 30 days allotted to report any missing parts or shortages. ********* their concrete contractor was the one that said some backside wall columns would interfere with an existing building. Universal Steel was contacted because Wendell was convinced there was going to be interference with the existing building. Then we received an email from **** ****; he sent a drawing where the column interference would be. We were asked by ****** **** to have an engineering analysis done for a solution; at which time our engineers came up with the modification and necessary components based on their concerns and requests. A change order was signed to reflect this. Also, the customer changed contractor at the last minute. Universal Steel only sells steel buildings and components and therefore is not responsible for conversations and transactions between contractors and customers. Any delay regarding the claim of loss of business falls solely on the customer; as previously stated, the customer took approximately 2 - 3 months from delivery to starting erection of the building. We felt like we were at a disadvantage due to the length of time this building sat on the ground until the beginning of erection. We never heard anything from the customer until erection was complete.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Lies! The reason that we had a delay in construction was due to the contractor that they had sent out to do the building. If anyone ever recommends **** ***** for construction they should run away! I was told by***** ******** with Universal Steel that once erection began if we found there were shortages to let him know and they would take care of it. As soon as we were aware of the shortage I emailed him and he told me to mail a receipt for the cost of the replacement items. I did sign the change order because their engineering department told me that this was necessary for the erection of the building. I am not an engineer so I relied on their expertise in order to tell me what was needed. Once erection began it was found that the redraw and new materials were not needed which I paid an additional 4000.00 for prior to learning this. The change in contractor was because the contractor they had sent out to do the job decided he wanted to change the quoted price he had given us through Universal Steel to install the structure. He also told us he was going to further delay construction until he could get a crew together and that it would take longer than they had originally told us. He knew that we were already behind schedule and in desperate need of the warehouse space for our customers and I believe found us an easy target for up charging us on the price due to our desperation. The beams were not stored in the elements as described. They sold us a second rate building and they don't want to own up to it after they have been paid every dime and then some. Obviously this company takes care of nothing as they describe. I paid for every item as they requested and then get treated like this? Shame on all of you!

Final Business Response
Universal Steel has always provided the best quality pre-engineered buildings in the U.S. The contractor we referred for this project originally quoted a roof only structure in the Summer of 2014 when he visited their site; once client decided to enclose structure, contractor would always adjust his quote accordingly. There was a period of time before client and contractor got back together, but that period is between client and contractor. Contractor was contacted multiple times by their previous selected concrete contractor (Wendell) to assist him with his part of the project. Again, Universal Steel only sells steel buildings and components. We do on occasion refer reputable contractors which we have previously done business with but they are not nor have they ever been employed by Universal Steel. It is up to the customer to choose the contractor they prefer; therefore this issue has no bearing whatsoever on the contract and sale of the building between Ms. **** and Universal Steel. As far as Ms. **** claiming she was told to email a receipt for the cost of any shortages/replacement items; this is false. That practice is not how we operate. As we have previously stated, customers have 30 days from the date of the delivery to report any shortages or damages. The building delivered in November, 2014 and we were not notified of anything missing until March `2015. Ms. **** took it upon herself to go and buy items they claimed were short well after the allotted 30 day period to report such items and email a receipt instead of following the proper procedure we have in place for situations such as this. We would have tried to help to some degree, but well after the fact or the building has been erected is not normal or accepted. Universal Steel was given drawings and information from the ****s and their concrete contractor Wendell which resulted in the additional cost of the redraw and new materials. We relied solely on their information received from the customer and their contractors. Our engineering department only acted upon requests for modifications by Ms. ****, her husband ****, and Wendell regarding the interference with their existing structure, that is all we had to go on.
We were also specifically told the building was stored outdoors in the snow by Ms. ****'s father. He actually explained that the snow had to be cleaned off to get to it. Again, the project delivered November 18, 2014. The beams have a primer coat and are not meant to sit in any outside atmospheric conditions. Had these beams been properly stored this issue would have been avoided. They were offered a primer so they could sand and paint over the rust spots on the beams that were a direct and proximate result of their negligence of not storing the components properly, in which they declined. They chose to make changes to building, contractor and design throughout this process; we truly did our best to help them even after building was delivered. We even spoke to contractor to reduce his price as a good faith gesture, and then they chose to go with another contractor at the last minute, even after they agreed to a price with previous contractor. Unfortunately, they seem to be comfortable operating by these business practices.


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Accept their resolution? There is no resolution being offered here just lies about what really happened. They got their money so they don't care about anything else. It is clear to me that Universal Steel is going to continually lie about the circumstances of our situation to absolve themselves of responsibility. Once they were paid for the building kit they have left us high and dry. Multiple statements above are plain lies and Mr. ******** and Mr. ***** know it. Statements regarding the contractor, the missing screws, the redraw, the rust on the building and offer of paint are all fabricated and just plain didn't happen as they claim. If they continue to treat customers this way they won't have any for long. It is just plain shameful. Anyone that deals with this company needs to beware. I will make sure that anyone looking for steel building knows this.

03/24/2014Problems with Product / Service | Read Complaint Details
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Complaint
I ordered a 30x40 metal building from universal steel of America in early 2013. During the process of designing the building I requested two roll up doors. One being a 10x12 & a 10x10. During this process I do have to say the salesman was very informative and helpful. The whole process up to the point of delivery was very smooth. The problems started once the building was delivered. Their were a couple of small things that we're aggravating but tolerable. I never received the packet that shows the screw pattern & there were tabs welded on the wrong sides the the door jams. But my big issue can when I went to install the 10x10 door. At this point we discovered that there was not enough head room between the building and the door reel. When this happened I contacted the salesman about the issue. After looking into the problem the salesman admitted that he did not check the final prints and see that the building was not designed high enough to fit this door in its position on the building. His answer was two double the door jam or lower the door.(let me also say I have all of these conversations saved on email) I did not want two door jams so I was faced with lowering the door. Now I have a door opening that is nine foot high not ten. After all this confusion and headache i contacted the manager. I told him there should be some kind of compensation because this is not what I ordered. In the following months after this happened I had to call the office to talk with someone. You would think a reputable company would try to make things right. The last time someone contacted me was in October. This is now January, and I still haven't heard from anyone with a final answer to this problem. I guess once you pay your money there done with you. I hope no one else has this issue because it's been a pain. All I wanted was someone to say we will take care if the problem and make it right. Not ill get back with you
Product_Or_Service: 30x40 metal building
Account_Number: XXXXX

Desired Settlement
Compensation for the wrong design of my building. I paid for a door that is the wrong size. Also I have a door that is the wrong size opening. I requested a 10x10 opening for a reason

Business Response
We would first like to apologize to Mr. ****** for any inconvenience. When we spoke to Mr. ****** regarding possible solutions to his issue, we suggested he double jam the door to maintain the original height. He chose not to double jam the door and it was our understanding he felt it more convenient for him to lower the height of the door slightly. We shipped additional materials to Mr. ****** at our expense for him to accomplish this modification; which he agreed was more than adequate for his use. As a good faith gesture, we arranged to discount a future addition that he planned. We were under the impression that both parties were in agreement to this resolution. He implied it would work for him and was fair as far as he was concerned. After said agreement, he attempted to renegotiate the above-stated benefits offered at a later date.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not ask for any of these headaches. I ask for a certain size building. I sent all the required payments & signed papers for a building that was designed to my requirements. As I've said before I did not design the building. Universal steel of America did. Yes I do want to be compensated. Because I now have a 9x10 door opening that I did not request. I also have a door that's not what I ordered. At know time in the paper work that I signed did it ever say I wanted a 10x10 door with a double jam. Some people might be happy with that but not me. I'm past the point of wanting to work a trade of metal. I want this resolved.

Final Business Response
As we explained to Mr. ****** previously, we gave him the options to correct the clearance issue. Mr. ****** chose reducing the height of the door over double jamming the door which would have kept the original height. We supplied all the materials needed and shipped to him at our cost. Very simply that was the agreement, we stand by that agreement and consider the issue closed; this was our good faith gesture as Mr. ****** and Universal Steel agreed upon. I'm sorry that he chose an option he has now decided to challenge for a monetary compensation of some kind, but unfortunately we have already completed our end of the agreement. We truly wish him the best in the future and would like for him to let us know if he needs another building at some point.

03/04/2014Problems with Product / Service | Read Complaint Details
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Complaint
was going to have an addition built, did not get permits. Wanted deposit back, refused.
Back in June, 2007 we gave a deposit to Universal Steel to have an addition added on to the shop. had problems getting permits, decided not to go a head with the addition. Requested deposit back, company refused stating they would hold the money just in case we changed our minds. Told them numberous times the building was not going to take place, still refused. We started requesting the deposit back in 2008, the company still refused. Talked to ******* ******, (to cancel was to old and too much money) We sent request to various collections never responded to any of them. Do not buy anything from them, because they refused to give you your deposit back.
Just want other people to know they will rip you off.

Desired Settlement
Would like to get our deposit back. Sent them check #9111 dated 6/4/2007. in the amount of ********

Business Response
We apologize to Mr. ******* for any misunderstanding. Anytime a project has exceeded a two year period of time, has additional changes or does not provide a reasonable issue for cancellation; we extend their needed time frame to find a resolution so they can continue with the building project. After purchase we assist many clients in different ways, Mr. ******* wanted no help, there seemed to be ulterior motives.

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Building Materials, Buildings - Metal

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