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Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 04/22/2011

Green Basement & Remodeling

Phone: (678) 445-5533

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
08/11/2014Guarantee / Warranty Issues | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor service under the terms of warranties

Complaint: Green Basements was hired as a general contractor to finish my basement but did not obtain the required permits for the work and did not complete the work according to building code. They must not be able to bid on work without obtaining proper permits. On or around September 2012, I hired Green Basements as a general contractor to finish my basement. In May 2014, another contractor doing work in the house informed me that Green Basements had covered up 2 gas valves that were critical to access in the event of an emergency. This is a huge safety concern in the event that I would need to turn the gas off on those gas lines.In June 2014, Green Basements did honor its warranty work, and installed one access panel for one of the gas valves they could find. However, they are now requiring me to pay $125 to search for the second gas valve, and an additional $375 to repair the drywall once they install a second access panel that should have been there in the first place. I will not pay for warranty work, especially when this is work to adhere to building code.
Product_Or_Service: General contractor services
Order_Number: Invoice *****
Account_Number: XXXXXXc

Final Consumer Response
This was a misunderstanding and has been resolved to the mutual satisfaction of both parties. I appreciate the effort that Green Basements has exhibited to listen to my concerns and ultimately waive the fees that I was originally billed. Thank you.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

02/14/2014Guarantee / Warranty Issues | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor service under the terms of warranties

Complaint: In 2009-2010, Green Basements & Remodeling (then Castle Painting & Remodeling), repaired a shower stall leak in my master bathroom. The leak has returned causing wood rot around the shower. Given that this service is still under the original 5-year warranty, I contacted Green B&R. I have contacted them three times over two weeks, leaving messages with the receptionist, without a response. Customer service was a problem with this company in 2009-2010, and continues to be with the lack of concern and interest in customer satisfaction.
Product_Or_Service: Shower Stall Repair

Initial Business Response
We received a message last week and notified the customer that we would arrange for someone to come out and look at the problem. It did snow last week and the office was closed for 3 days. We received our 2nd message from the customer on 2/3 which was Monday. We are reaching out to ****** today (Weds 2/5) to arrange for someone to come look at the problem so we can properly address it. Thank you.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/18/2014Problems with Product / Service

Industry Comparison| Chart

Basement - Remodeling, Windows - Installation & Service, Exterior Structures - Gazebos, Arbors, Pergolas, Bathroom Remodeling, Construction & Remodeling Services, Roofing Contractors, Deck Builder, Basement & Foundation Contractors, Floor Laying, Refinishing & Resurfacing, Drywall Contractors, Contractors - General, Kitchen & Bath - Design & Remodeling


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