BBB Business Review
BBB Accredited Business since 01/01/1961
SunTrust Bank (Headquarters)
Find a Location(800) 786-8787View Additional Phone Numbers1 Park Pl NE, Atlanta, GA 30303-2904www.suntrust.com
View BBB Rating for SunTrust Bank's headquarters.
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BBB Accreditation
A BBB Accredited Business since 01/01/1961
BBB has determined that SunTrust Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
346 of 557 Locations are BBB Accredited
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BBB Complaint Information
Find aggregate BBB complaint information for SunTrust Bank. BBB located in Richmond, VA has the full report as that BBB handles all complaints for SunTrust Bank.
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Banking & Finance2990 Brandywine Rd Ste 200
Atlanta, GA30341-5529
(770) 986-1633
http://www.gadbf.org
Type of Entity
Corporation
Incorporated: July 1984, GA
Contact Information
Primary Contact: Mr. William Hagen (Customer Service)Ms. Yvonne Taylor (Financial Service Representative)Ms. Lori Mitchell, V.P (Operations Manager) John Pruitt (Manager) Lori Mitchell (Operations Manager, V.P.) Todd Greak (VP)Ms. Penelope "Penny" Anderson (Legal Department)Number of Employees
1000
Business Category
Banks, Mortgage Bankers, Mortgage Brokers, Consumer Finance & Loan Companies, Investment Advisory Service
Alternate Business Names
Sun Trust Banks Inc, Suntrust Investment Services, SunTrust Mortgage, Suntrust Mortgage Inc, SunTrust Mortgage Inc.Industry Tips
BBBTips on Business CreditBBBTips on Saving and Investing
BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Financial Aid for College
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Looking for Sound Financial Advice for Your Business?
Mortgage Choices
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
Selecting a Financial Planner
Steps to Starting Your Own Business
To Rent or Buy - Which is Right for You
Zero-Percent Financing Deals Not Always the Best Deal
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*SunTrust Bank is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (404) 588-7711
- (404) 586-6405
- (770) 989-3982
- (770) 473-2071
- (404) 370-6106
- (404) 244-2270
- (404) 813-7374
- (804) 270-8998
- (770) 918-2613
- (770) 551-4100
- (404) 303-2576
- (770) 785-4600
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Banks
BBBTips on Business CreditBBBTips on Saving and Investing
BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Financial Aid for College
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Looking for Sound Financial Advice for Your Business?
Mortgage Choices
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
Selecting a Financial Planner
Steps to Starting Your Own Business
To Rent or Buy - Which is Right for You
Zero-Percent Financing Deals Not Always the Best Deal
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.