BBB Business Review
BBB Accredited Business since 09/04/2009
First Century Bank, NA
Find a LocationPhone: (877) 998-9900Fax: (678) 450-8000View Additional Phone Numbers807 Dorsey St, Gainesville, GA 30501-6619 Send email to First Century Bank, NAwww.myfirstcenturybank.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 09/04/2009
BBB has determined that First Century Bank, NA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised First Century Bank, NA's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 4 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 4 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Banking & Finance2990 Brandywine Rd Ste 200
Atlanta, GA30341-5529
(770) 986-1633
http://www.gadbf.org
Type of Entity
Corporation
Incorporated: March 2002, GA
Contact Information
Customer Contact: Mr. Mike Scott (AVP)Number of Employees
29
Business Category
Banks, Credit Card Processing Service, Business Services - General, Checks - Printing, Mortgage Bankers, Reverse Mortgage, Mortgage Brokers, Real Estate Loans, Consumer Finance & Loan Companies, Loans - Small Business
Alternate Business Names
CenturyPoint MortgageIndustry Tips
BBBTips on Business CreditBBBTips on Saving and Investing
BBBTips on SBA Loans
BBB WARNS CONSUMERS ABOUT FAKE CHECK SCHEMES
Beware of Predatory Practices in Home Mortgage Lending
Choosing a Credit Card for Your Business
Controlling Credit Card Processing Costs
Financial Aid for College
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Know the Facts about Reverse Mortgages
Mortgage Choices
Shop, Compare and Negotiate - But Move with Caution When Refinancing Your Mortgage
Online Credit Cards - Look Before you Click!
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
To Rent or Buy - Which is Right for You
Understanding Check 21
Use Caution with Gold and Platinum Card Offers
Zero-Percent Financing Deals Not Always the Best Deal
LocationsX
4 Locations
-
807 Dorsey St
Gainesville, GA 30501-6619(866) 343-9497
(770) 297-8060Directions -
680 Engineering Drive
Norcross, GA 30092Directions
-
680 Engineering Drive Ste 100
Norcross, GA 30092Directions
-
11660 Alpharetta Highway
Roswell, GA 30076(877) 998-9900Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*First Century Bank, NA is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Banks
BBBTips on Business CreditBBBTips on Saving and Investing
BBBTips on SBA Loans
BBB WARNS CONSUMERS ABOUT FAKE CHECK SCHEMES
Beware of Predatory Practices in Home Mortgage Lending
Choosing a Credit Card for Your Business
Controlling Credit Card Processing Costs
Financial Aid for College
Home Buyers: Protect Yourself from Predatory Lenders
Investors Warned Not to Risk Homes to Buy Securities
Know the Facts about Reverse Mortgages
Mortgage Choices
Shop, Compare and Negotiate - But Move with Caution When Refinancing Your Mortgage
Online Credit Cards - Look Before you Click!
Dont Get Taken to the Bank - Protect Your ATM and Debit Cards
To Rent or Buy - Which is Right for You
Understanding Check 21
Use Caution with Gold and Platinum Card Offers
Zero-Percent Financing Deals Not Always the Best Deal
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.