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Georgia Best Motors, Inc.

Phone: (678) 319-0744

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Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints5

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)
03/13/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Dealer misrepresented potential deal for car. Offered certain v for tradein and, unbenounced to dealership, was going to flip the trade on the side
In mid-December of 2013 we contacted Georgia Best Motors (GBM) about the potential purchase of a 2011 ***** ******* By January 2014, we were confident in the deal and travled from ********** ** to Atlanta GA to get a value for aour trade and and, hopefully, complete the sale.

When our value for our trade in was not met, we realized that a deal was not going to be completed and we returned home without having completed the sale and with the understanding that the deal was, in essence, dead.

The following week we were contacted by a GBM representative who imformed us that between a price drop and his ability to get the agreed upon trade value we could complete the deal. At that point we received a proposed Bill of Sale and agreed on the deal. We arranged to travel back to ATL to complete the sale. The evening before the scheudled trip, the GBM representative notified us that the deal was in a holding pattern because "he had to wait for the cash from the person purchasing the trade-in".

After waiting a day we were notified that the cash was in hand and the deal was "on". on 1/24/14 were we notified by the same representative that the deal was "off" because management found out about his proposed deal for the trade. Apparently, the dealer was attempting to "Curb" our trade-in, or flip it for sale on his own without dealership knowledge.

When the dealership was notified about this they investigated deeper. They came back to us with an offer that was not as good as the original proposed deal for trade offered in the original Bill of Sale.

We feel that a) the dealer in question may be been invloved in an illegal act of trying to "curb" or "side-sell" our trade-in and b) the dealership was unable to follow through on the Bill of Sale offered by their representative.

Desired Settlement
We would like the business to uphold the offer of Bill of Sale extended by their representative and for them to be aware and accountable for potential illegal and immoral acts that may be occuring within their place of business.

Business Response
I can understand Mr. ********* frustration with Georgia Best Motors not being able to put together a deal for him. We were simply not able to offer Mr. ****** what he needed to accomplish the sale by paying him what he needed for his trade in.

Mr. ****** is correct, another salesperson was offering to purchase his trade as a private sale. That is not to say this is never done, however, it requires the dealership acknowledges and approves a private transaction, because this happens outside of the dealership. When Mr. ****** brought this to my attention that he was entering into a private sale with one of my salesman and sent me a bill of sale with a handwritten note on it, I informed him this private purchase was neither authorized nor signed by any manager here at Georgia Best Motors, myself included.

This was not an intended underhanded approach by the salesman, he was simply trying to accomplish what the customer needed for their trade, in order for a purchase to work. Policy here at Georgia Best Motors, and most dealerships as well, does not allow salespeople to conduct unauthorized private sales with potential customers. With regret, Georgia Best Motors could not accept the trade. It was not a question of morals or illegalities, but one of proper procedure being followed.

*** This is our final rebuttal, any additional rebuttals made by the customer will have the same answer ***

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Representing this dispute as a question of "proper procedure" does not accurately depict the the level of deceptive sales tactics used by the GBM representatives. While they may have tried to provide "what the customer needed", the representives offered a deal that was, at the very least, against company policy and deceptive to the buyer. To shrug it off as miscommunication is a mistake as there was certain intent to deceive both potential buyer and the dealer itself on the part of the GBM representative.

10/26/2013Problems with Product / Service
07/16/2013Advertising / Sales Issues
04/15/2013Problems with Product / Service
10/04/2012Problems with Product / Service

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