BBB Business Review
BBB Accredited Business since 01/01/2003
CarMax
Find a LocationPhone: (770) 263-8808Fax: (770) 446-2346View Additional Phone Numbers1975 Beaver Ruin Rd, Norcross, GA 30071-3709www.carmax.com
View BBB Rating for CarMax , Inc.'s headquarters.
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BBB Accreditation
A BBB Accredited Business since 01/01/2003
BBB has determined that CarMax meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
112 of 118 Locations are BBB Accredited
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BBB Complaint Information
Find aggregate BBB complaint information for CarMax , Inc.. BBB located in Richmond, VA has the full report as that BBB handles all complaints for CarMax , Inc..
Additional Information
topType of Entity
Sole Proprietor
Contact Information
Principal: Mr. Thomas J. Folliard (President & CEO)Customer Contact: Mr. Jeffrey Hearn (Manager / Norcross)Mr. Teri Long (Manager / Lithia Springs)Mr. Ed Ragsdale (Manager / Kennesaw)Ms. Lisa K. Van Riper (Director of Public Relations)Mr. Carl Wagner (Manager / Stockbridge)Number of Employees
1
Business Category
Auto Dealers - Used Cars, Auto Dealers - New Cars
Products & Services
This company offers used vehicles and new vehicles in some states.
Alternate Business Names
CarMax Super Stores, CarMax, Inc.Industry Tips
Buying a New CarBuying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*CarMax is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - Used Cars
Buying a New CarBuying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.