BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 06/22/2012
Toyota South
Find a LocationPhone: (770) 961-0225Fax: (770) 961-62796865 Jonesboro Rd, Morrow, GA 30260-2902 Send email to Toyota Southwww.toysouth.comFacebookTwitter! There is an alert for this business !
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BBB Accreditation
A BBB Accredited Business since 06/22/2012
BBB has determined that Toyota South meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Toyota South's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 7 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 10 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: May 1999, DE
Contact Information
Principal: Ms. Melissa DeGraff (Customer Relations Manager)Mr. Jerry Gresham (President & Owner)Mr. Gary Marotta (General Manager)Number of Employees
92
Business Category
Auto Dealers - New Cars, Consultants - Automobile Purchase, Automobile Dealers - Imported Cars, Auto Dealers - Used Cars, Auto Dealers - Online, Auto Parts & Supplies - New, Auto Air Conditioning, Auto Body Repair & Painting, Auto Repair & Service, Auto Repair - Tune-Up, Auto Repair - Maintenance, Auto Dealers - Hybrid Vehicles
Alternate Business Names
Toyota South Collision Center, Morrow Motor Sales, Inc.Industry Tips
BBB Teams with J.D. Power and Associates to Boost Value of Information Available to Car BuyersBuying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Millions Expected to Heat up the Holiday Season with Auto Purchases
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
LocationsX
2 Locations
-
257 Forest Pkwy
Forest Park, GA 30297-2156(678) 783-2616Directions
-
6865 Jonesboro Rd
Morrow, GA 30260-2902(770) 961-0225Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Toyota South is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New Cars
BBB Teams with J.D. Power and Associates to Boost Value of Information Available to Car BuyersBuying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Millions Expected to Heat up the Holiday Season with Auto Purchases
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
An Assurance of Voluntary Compliance is not an admission of guilt or violation of law, but is used for settlement purposes ONLY.
For more information relating to this action, please contact the following agency:
Georgia's Office of Consumer Protection
2 Martin Luther King Jr. Drive, Suite 356
Atlanta, Georgia 30334-9077
On September 14, 2011, Morrow Motor Sales, Inc. dba Toyota South, entered into an Assurance of Voluntary Compliance with Georgia's Office of Consumer Protection. The Administrator alleges the company has used, is using, or is about to use unfair or deceptive acts or practices in the conduct of consumer transactions and consumer acts or practices in trade or commerce as declared unlawful by Georgia law.
The Administrator alleges that business has advertised lifetime warranties on new and used vehicles in print and electronic media without adequately disclosing the life to which the representation refers as required by Georgia law. This is a violation of the Governor's Office of Consumer Protection's published Auto Advertising and Sales Practices Enforcement Policies ("the AAEP") and FBPA's general prohibition on unfair and deceptive practices.
The Administrator alleges that business has advertised "free" lifetime warranties on new and used vehicles in violation of Georgia law, which prohibits misrepresenting the sponsorship, approval, characteristics, uses, benefits or quantities of goods and services and the AAEP.
The Administrator alleges that business has advertised lifetime warranties on the Internet in violation of Georgia law, which prohibits using a computer or computer network to engage in any act, practice or course of business that operates or would operate as a deceit or fraud.
The Administrator alleges that business has advertised that vehicles could be purchased for a specific price plus "Doc Fee" (Dealer Documentary Fee) in violation of Georgia law and the AAEP which requires that Dealer Documentary Fees must be included in the advertised price for a vehicle.
Respondent agrees that, effective with the date of acceptance by the Administrator of this Assurance, Respondents and all parties acting in concert shall:
1. Make every effort to comply with the FBPA, the AAEP and related laws.
2. Refrain from advertising lifetime warranties without adequately disclosing the life to which the representation refers.
3. Refrain from using the word "free" in any advertisements for lifetime warranties.
4. Refrain from misrepresenting the source of a service as "factory" when the service is provided by a third party and not the vehicle manufacturer.
5. Refrain from advertising as a warranty any non-factory third party service contract or extended warranty not issued by the vehicle manufacturer.
6. Clearly and conspicuously disclose the scope and limitation of any warranties, extended warranties or service contracts.
7. Refrain from the use of unexplained abbreviations in advertisements.
8. Include all non-governmental fees in the advertised sales prices of vehicles.