I TRUSTED MY HARD EARNED MONEY TO STONE MOUNTAIN NISSAN. I PURCHASED A 2004 ************ ON 10/15/2013 FROM STONE MOUNTAIN NISSAN. ON 10/18/13, I TOOK THE CAR BACK TO THE DEALER BECAUSE THERE WAS A LOUD, WHEEZING SOUND UNDER THE HOOD AND THE BATTERY LIGHT WAS ON. THE SERVICE DEPARTMENT WAS NOT ABLE TO DIAGNOSE THE PROBLEM, HOWEVER THEY SUPPOSEDLY CHANGED THE BATTERY & ALTERNATOR - EITHER IN GUESSING THE PROBLEM OR NOT TRYING TO ADDRESS WHAT THEY KNEW WAS THE REAL PROBLEM. THEY DID SAY THAT THEY DID NOT HAVE THE MACHINE TO HOOK THE CAR UP TO IN ORDER TO DIAGNOSE THE PROBLEM- ONLY ***** COULD.THEN WHAT WERE THEY CLAIMING TO FIX ON THE CAR? AND WHY WOULD THEY SELL A CAR IF THEY WERE NOT SURE THAT IT WAS IN GOOD WORKING CONDITION TO BE SOLD? WHY SELL A CAR TO A CUSTOMER NOT KNOWING IF IT WAS NOT UP TO STANDARDS? I FEEL THAT IT WAS JUST ABOUT GETTING THE MONEY IN THEIR HAND AND FORGET THE REST. THE LIGHT REMAINED ON AND THE SOUND REMAINED EVEN AFTER I TOOK THE CAR BACK ON 10/21 AND 12/19. I DROVE THE CAR WITH THE LIGHT GOING ON AND OFF ESPECIALLY WHEN I PRESSED BRAKES, WITH THE HOPES THAT THE LIGHT WOULD RESET, AFTER THE SUPPOSED REPAIR.FINALLY, I TOOK THE CAR BACK BECAUSE THE CAR BEGAN TO HESITATE WHEN I CAME TO A TRAFFIC LIGHT, AND ATTEMPT TO PROCEED. ALSO, THE CAR WOULD ROLL BACK WHEN I PUT IT IN DRIVE. THIS TIME, THE DEALER SAID THAT IT HAS A TRANSMISSION ISSUE AND THAT THEY CAN FIX IT IN HOUSE, HOWEVER,I WOULD HAVE TO PAY $1500. TO HAVE IT FIXED. ALSO THAT ***** WOULD FIX IT FOR $1500.( THEY HAD TAKEN IT TO ***** TO BE PLACED ON THE MACHINE TO BE DIAGNOSED. WHAT A RUN AROUND!! I AM SURE THE CAR HAD THE ISSUE AT THE TIME THAT I PURCHASED IT. STONE MOUNTAIN NISSAN HAS BEEN GIVING ME THE RUN AROUND SINCE THE FIRST TIME I TOOK THE CAR BACK FOR SERVICE. EACH TIME THE LIGHT REMAINED ON. AND EACH VISIT THEY DID NOT KNOW THE PROBLEM, BUT FIXED SOMETHING THAT DID NOT NEED TO BE FIXED.STONE MOUNTAIN NISSAN CONDUCTS BAD BUSINESS AND NEED TO PUT CUSTOMERS FIRST IF THEY PLAN TO STAY IN BUSINESS.
I WOULD LIKE STONE MOUNTAIN NISSAN TO EITHER REPLACE THE TRANSMISSION, REPLACE MY CAR, OR REFUND MY MONEY.
We have been in contact with Ms. ***** regarding the problem with her car. We had agreed to help with the repairs as good will prior to her opening this complaint with BBB.
We spoke with Ms. ***** today and she stated that she was happy with the help we were providing. Her vehicle repair is expected to be completed by this Friday.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been in contact with the ******* ******** ****** ****** at Nissan of Stone Mountain. I have asked them to repair my car, but at a reasonable or no cost.However, ****** was stern that THEY could not help me anymore than my paying $1,000.
So, contrary to what Nissan of Stone Mountain stated to you, No, I am not happy with the way I was cheated.
My car was repaired at a $1,000.00 expense to me.I was not happy because I felt like I was being forced to pay $1,000. or do without my car until WHENEVER I was successful in burrowing $1,000.00.
MY CAR SHOULD HAVE BEEN REPAIRED AT NO COST TO ME. The problem existed when I bought the car. I took the car back 2 days after purchase.
Bear in mind that the car was not checked out prior to being sold to me. This is evident because ****** and the Service Dept. made it clear that Nissan of Stone Mountain did not have a machine available to find out what was wrong with my ****** only ***** does.Therefore, Nissan of Stone Mountain sold me a car, not knowing or caring to know that it had a problem. Why take a customer's money ($9,000 in this case) and sell them a defected car? That is the way Nissan of Stone Mountain conduct business, bad business.
This type of negligent practice must be stopped.
I would like my refund of $1,000. and have nothing else to do with Nissan of Stone Mountain and their Heartless practices.
Final Business Response
Our goal at stone mountain Nissan is to work with our customers to the best of our ability in order to build a long lasting relationship.
Unfortunately with pre owned vehicles with XXXXXX miles there is always a possibility of some repairs, and we try to minimize those possibilities through our 117 point inspection. We spoke with Ms. ***** and believe that she is now happy with the resolution regarding the transmission on her car.
We look forward to doing business with her in the future.
Thsnk you for your assistance. Stone Mtn Nissan & I have resolved our differences. Thanks.