I purchased a vehicle from Sons Acura and completed all the necessary forms on November 2, 2013. I received a call from the ******* Manager on November 18, 2013, stating the payoff check was mailed to the wrong address and now theres a new payoff amount. I was also informed that due to this error, I needed to sign additional forms. As a result of the payoff amount increasing, she stated I was charged too much for the GAP insurance and that the lowering of the GAP insurance would offset the amount of the payoff increase. On November 19, 2013, the car salesman came up to my place of employment so I could sign the new forms. On December 2, 2013, I start receiving calls from my prior bank stating Im delinquent on my bill. I attempted to reach the **************** Manager at Sons Acura on several occasions. I finally was able to make contact on December 4, 2013, and I was transferred to accounts payable and was informed they did not mail the check to pay off my old vehicle until December 2, 2013, and that amount was good thru December 12, 2013. As of today, December 9, 2013, I have contacted my prior bank and they still have not received the check to pay the vehicle off. In addition, I was informed that they would provide me an extra key and I have yet to receive notification that the key has arrived.I have purchased numerous vehicles and have never experienced the unprofessionalism and sloppiness of this transaction. I have endured unnecessary stress as a result of this. This has been the worst car buying experience I have ever had!!! I will never purchase or refer anyone to Sons Acura.
A formal letter of apology from the company to attach to my credit report in case this lack of professionalism causes any negative impact on my credit rate.
My name is *** **** I am the ******* Manager for Son's Acura. I spoke to Mrs. ******** husband on Dec 30th 2013. I explained the reason the gap price was lowered was so that the customer would not be charged for the increase in the payoff. I have verified that the car has been paid off. I offered Mrs. ***** a complementary service and clean up on her next visit.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband spoke with the ******* Manager due to my frustations with this organization. My car was finally paid off on December 19, 2013, but car was purchased from Sons Acura on November 2, 2013, so that issue has been resolved. New issue is I canceled the GAP insurance timely for a full credit of $800, but I received only $500 this past weekend. I was advised by the ******* Manager I would receive a full credit. I contacted the ******* Manager on Monday and left her a message regarding my concerns and I have not heard from her yet. I will be contacting her again today to see if she can answer my concerns.
Final Business Response
I have checked with accounting this morning on the difference that was not paid. There were two polices one was a gap protection for $500 and the other was a road hazard policy for $300. We only received 1 cancelation form for the gap that is why it appeared to be short. I have instructed the office to cancel the Road hazard policy and issue a full refund. I will have a check that can be picked up Friday afternoon or I can place it in the mail. I am sorry for any confusion this may have caused.