Business ProfileforRick Case Auto, Inc.

I brought my 2015 *** ****** to Rick Case Kia on 2/6/24 for a knocking/ticking sound when engine is cold. I suggested to the sales advisor, ***************** that they should check the ENGINE MOUNTS as that could be the cause as the sound went away when the engine heated up. My car was at *** for 3 weeks before diagnosing and I was sent an estimate on 2/19/24. I was told the oil gasket needed to be replaced since there was an oil leak and would need to have an induction service, serpentine belt replacement and other repairs. No mention of the knocking sound. I asked if they had in fact checked the ENGINE MOUNTS as I requested. The service advisor confirmed there was no issue with the mounts. I informed him that the recommended repairs were the same services I had done in November 2023 at ************* Hyundai (same owner). I was advised that the sound was caused by the oil leaking into the other systems and would go away once they were the repair was done so I approved the $837, trusting their guidance. When picking up my vehicle on 2/20/24, I asked ***************** again about the ENGINE MOUNTS and was told there wasnt any issues concerning the mounts. I asked if the engine noise went away and advisor told me that he test drove the car and didnt hear anything. On the morning of 2/21/24, I turned on the car and heard same exact knocking sound in the engine Rick Case Kia claimed was fixed. I took videos of the sound and played it for the service advisor when I brought the car back to the dealership for the second time. I kept getting the run around about how they couldnt replicate the sound. I left several voicemails with the service manager, but have never received a call back. I had no choice but to take my vehicle to a different mechanic who within 10 minutes was able to see that my ENGINE MOUNTS needed to be replaced. I paid $837 for nothing. And had to pay another mechanic $594 for the repair. I even have video from the second mechanic which shows the engine moving.