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          Find a Location

          Regal Nissan, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforRegal Nissan, Inc.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/1981

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            At Regal Nissan, we take pride in being a dealership you can rely on. We offer the newest Nissan models, high-quality used cars, and top-tier service and maintenance. Our team of experts work seamlessly to assist you with financing, leasing, and servicing the car of your dreams.

            Products & Services

            New Cars, Used Cars, Auto Service

            Business Details

            BBB File Opened:
            1/1/1981
            Years in Business:
            43
            Business Started:
            4/28/1980
            Business Incorporated:
            4/28/1980
            Accredited Since:
            1/1/1981
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 AM
            T:
            9:00 AM - 8:00 AM
            W:
            9:00 AM - 8:00 AM
            Th:
            9:00 AM - 8:00 AM
            F:
            9:00 AM - 8:00 AM
            Sa:
            9:00 AM - 8:00 AM
            Su:
            1:00 PM - 6:00 PM
            Business Management
            • Mr. Holden Scott, Executive Manager
            Contact Information

            Principal

            • Mr. Holden Scott, Executive Manager

            Customer Contact

            • Mr. Holden Scott, Executive Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/04/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            This is to bring to your notice that we are cheated regarding a purchase made at REGAL NISSAN , ******* ** on September 22, 2023, of ***** Odyssey 2015 (VIN number *****************).The following points are to be noted regarding our complaint:1. The car fax report is misleading and wrong as it has a color discrepancy. During our purchase, the car fax report of the above mentioned car as per dealership was showing the color as brown multiple times on car fax report , but now when we received the title the color of car is reported as Gray by DMV Complaint- The fact of repainting has been hidden by dealership or they cheated us by selling a car on wrong or doctored car fax report or they sold a different car.2. After driving car for ***** miles car started shaking at the speed of *****mph. When the car was taken to ********** at *********, they toldme that the transmission was bad and needed to be corrected and they charged $685 for flushing the oil thrice. They also informed us that in the near future, it may need a complete change of transmission. Complaint: It is again hiding the fact that the car was having a transmission problem.3. On CARGURUS from where we saw this car online the status of the car was 'one owner' but it was a two-owner car and we are the third owner now. Complaint- Misrepresentation of the true facts online.(False or Wrong information on Product)Based on all the above, we are feeling cheated by dealership and completely disappointed, feeling cheated and stressed after making a purchase.This is despite the fact that we spent our hard-earned money and gave the full amount on the spot without any credit and more than that was listed in the name of taxes and repairs dealership told us were performed on the car.Now as a fair business practice, dealership should fix this purchase and we need our purchase amount back together with the money we spent on the **********. We trusted this dealership that didn't meet our expectations.*****
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mike M

            1 star

            05/18/2023

            Nissan Armada wouldn't start. Pulled the Nissan branded battery to take to Regal to determine if battery issue and replace. There were no cars in the service area but a number of Regal employees. There were 2 employees standing at doorway to parts department and one sitting in chair in parts department. None helped open the door. It took multiple rings at the desk to get someone to appear. When asked to test the battery, he said I need to find someone in service. After testing, was taken to service desk to get replaced. Service desk person said I had to bring car in order to replace. Because customer service was poor, will not be a customer of **********************.

            Regal Nissan, Inc. Response

            05/19/2023

            To address your concern and make things right, we would like to assure you that we have reviewed your case thoroughly. Our team has identified the breakdown in communication and lack of courtesy that occurred and has taken immediate steps to address with appropriate staff in order to prevent a future disappointment.First and foremost, we apologize for the delay in resolving the issue with your replacement battery. We understand the importance of a timely resolution, and we regret any inconvenience caused by the extended wait time. Our customer service representatives have been reminded of the significance of prompt and effective communication with our valued customers.In terms of your replacement battery, we are committed to providing you with a swift resolution. Our customer service team has been informed about your case, and they will reach out to you directly to discuss the options available to resolve the issue. We will make every effort to expedite the process and ensure that you receive a satisfactory solution as soon as possible.Again, we sincerely apologize for the inconvenience and frustration caused by this situation. We value you as a customer and appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to reach out to ** directly. We are dedicated to rectifying this matter and restoring your trust in our company.

            Local BBB

            BBB Atlanta & NE Georgia

            BBB Reports On

            BBB reports on known marketplace practices.

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