Business ProfileforALM Kia South

I have a 2019 *** ****** Ive purchased from this location in 2020. The vehicle was brand new and only had a couple of miles on it upon purchase. Shortly After getting the vehicle( before 5k miles) I had to return to a dealership due to acceleration on the vehicle was declining . The dealership fixed the problem and I got my vehicle back. Fast forward to 2023 I noticed my vehicles oil level always being low. I ended up having to change my oil ever 2-3k miles due to always having low oil . On March 4 2024 I finally was able to get an appointment to get my vehicle checked on why the oil level kept being low. I took my car to ALM South *** and they told me my oil level is low and needs an oil change . I explained to the several Times thats the reason Im brining it in due to it keep dropping oil level . After them keeping my vehicle for almost a month the contacted me and stated I needed a new engine. *** stated the engine needed to be replaced due to lack of maintenance (oil changes ) I explained I change my own oil on time every time need be. *** stated since I dont have proof they will not be fixing my car honoring it under warranty . My vehicle has 73k miles still covered under the 100k warranty. I stated to the several times I dont have receipts due to me not needing to keep them because its just a simple oil change I do on my own . I tried contacting the auto stores for receipts but non kept receipts for more than a day let alone 4 years . *** stated I will have to pay $9,300 to get my car repaired even tho Im not at fault and this is a known Problem with their cars . *** is faulting me for doing my own oil changes and never stated the simple preventative maintenance would have to be done at a dealership.