Business ProfileforJim Ellis Atlanta, Inc.

One month after purchasing a used Taycan Cross Turismo from Porsche Atlanta Perimeter, the roof cracked - not a chip in sight but an instant combination break. I sent a picture to my Sales Rep and the runaround started... first, I was told, "it doesn't look like a factory defect because the crack started in the middle - if it were a tensile stress the crack would have started from the edge, - so you'll have to call your insurance provider". What kind of science is that??? From my understanding (as an engineer), brittle materials (aka - GLASS) have the propensity to fail (crack or even implode) FROM ANY POINT! Nevermind the fact that: 1 - other Porsche vehicles have had similar issues with the glass roof and by the time Porsche issues a recall, the owners generally have already sold/traded the vehicle at a loss, 2 - the vehicle I purchased is under the original factory warranty, 3 - the third party warranty advertised at "checkout" did not include sunroof repairs. In addition my Sales Rep made clear that I would "want to get the repair service done ASAP because it would be unsafe to drive the vehicle in this condition." Unfortunately for them, I can see through the high pressure tactics to get me to sign off on taking responsibility for this repair. This appears to be a known issue from Porsche and instead of standing by their customers, they attempt to **** off faulty products at inflated prices; $14k over KBB! But I digress. Instead, I went to visit the service center (unprompted)... the Service Rep (agreed) there is no visible damage to the roof, but would ultimately have to inform Sales so they could determine who pays for the repair. A week/two pass and I never hear back. ***** eventually calls just to follow up, not knowing I've already stopped in; due to internal mishandling. In the meantime I received an $8k repair estimate from a nearby collision center and a $10k+ from PAP. After a few more conversations to repair experts, the vehicle is utterly useless.

We have been trying to reach the client and they have stopped responding. Request client please contact ******************************* at Porsche Atlanta Perimeter for inspection.