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Find a Location

Highlander Motor Sales, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHighlander Motor Sales, Inc.

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Franchised Toyota New Car Sales Dealer. Also Used car sales along with Service, Parts & Collision repairs.

    Products & Services

    Sales, Service, Parts and Collision Repairs

    Business Details

    This is a multi-location business.

    Find a Location

    Highlander Motor Sales, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      301 Liberty Blvd, Canton, GA 30114
      BBB File Opened:
      5/5/2003
      Years in Business:
      21
      Business Started:
      6/24/2002
      Business Started Locally:
      6/1/2002
      Business Incorporated:
      1/1/2002
      Type of Entity:
      Corporation
      Alternate Business Name
      • Cherokee County Toyota
      Business Management
      • Mr. Michael A. Perrin, Owner
      • Mr. Dennis Zullo, General Manager
      • Ms. Rita Keys, Controller
      Contact Information

      Principal

      • Mr. Michael A. Perrin, Owner
      • Ms. Rita Keys, Controller

      Customer Contact

      • Ms. Rita Keys, Controller
      Additional Contact Information

      Fax Numbers

      • (678) 493-1920
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/01/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went to Cherokee Toyota of Canton and the car I wanted to purchase Toyota Corolla Cross LXE wasn't available but I was given this sales pitch about buying a used car until the one I wanted came in and they would buy it back at the purchase price. I was sold a jeep compass I'm 73 years old I thought it was odd but I know shortages are a new thing. I put my faith and trust into this dealership. Was I dead wrong. I saw a warning lite but told it was nothing. I took the car to their service dealer I was told they know nothing about the car to bring it to a jeep dealer. I brought the car home and didn't drive it as I hadnt been feeling well. That Thur I took out driver manual and started researching it was the assist stop start lite. I called jeep service in ****** and told it was the battery has 2. I brought jeep in on a sat as I was feeling better. Told service problem changed battery. I hadnt driven car until the following on Fri tire lite on took care of it. Then Sat 2 warning lites on one that daytime headline out other battery at ****% I went to dealership and told them that I was done I was upset that they sold me a car that was ranked 16 out of 16 for suv they then were going to give me another car but salesperson said had same car I was buying but on a different lot. The car she brought back was an LE not XLE. I said I'm done have no faith trust or confidence in this dealership. I was told by the ** to drive the car home hadnt been looked at something was leaking from it he said it was a few drops it was more than that and the salesperson agreed. I called a friend to pick up Gm sent me an email I sent email back. I was told on Monday had a rental I told the ** wanted nothing to do with them he then said I still own the jeep it's not in my possession I feel like I'm being held hostage as it's tied to the car I'm supposed to buy. I called lemon law they are backed up . I contacted Toyota headquarters I have tried to find out who owns the dealership to no avail.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ekaterina G

      1 star

      12/20/2023

      I was interested in purchasing a new 4Runner with my husband and trading in our vehicles on November 30th. *****, the sales manager was quite possibly the most egotistical, condescending person I have encountered in ***************** The ************************* brought us into his office and were fully intending on finalizing that evening. As we agreed on a final price, which was 49k, we begin filling out forms for of course a credit pull. He has us sign forms, barely going over them. Mid process, he stops and states that they pulled the wrong VIN for the car on the forms. I asked them if they pulled my credit, he assures me they did not. Low and behold, not only did they pull my credit, they also miraculously added 10k onto the vehicle price. I confront ***** the sales manager about this since he does all the paperwork, and he immediately starts yelling at me, and has a nasty look on his face. He lied and said I test drove a different car 3 days ago, which is not possible since I was at work, and that next time I need to "double check the price of the car that I want". He then proceeds to tell my husband to go outside so he can continue yelling at me. I can only assume this happened to me because I am a young female and felt extremely singled out there, and they all took advantage of me. I asked to speak to the *** and no one ever returned my calls. ***** has not apologized for his wronging's that occurred, which is ultimately what I wanted.

      Highlander Motor Sales, Inc. Response

      01/09/2024

      Customers filled out a credit app on their own will and we started the process of getting them approved for the deal. Customer was offered a better deal to make up for the confusion through the process. The Customer's husband started acting in a manner we do not tolerate and was asked to calm down and communicate in a manner that we can come to an agreement. He wouldn't and was asked to leave. Customer was called the next day to see if we can rectify the situation and their was no response.

      Local BBB

      BBB Atlanta & NE Georgia

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