BBB Business ReviewWhat is a BBB Business Review?
BBB Accredited Business since 09/24/2004
Dyer & Dyer Volvo
Phone: (770) 452-0077Fax: (770) 455-9991
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Auto Dealers - New Cars, Auto Repair - Maintenance, Auto Repair & Service, Auto Dealers - Online, Auto Dealers - Used Cars
5260 Peachtree Industrial Blvd
Chamblee, GA 30341-2625(770) 452-0077Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Dyer & Dyer Volvo is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (770) 986-8880
- Complaint resolved with BBB assistance
- BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
- BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
- BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
- Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
- BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
- BBB did not receive a response from business
- BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
- BBB cannot process complaint
- This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - New CarsBuying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
An Assurance of Voluntary Compliance is not an admission of guilt or violation of law, but is used for settlement purposes ONLY.
For more information relating to this action, please contact the following agency:
Georgia's Office of Consumer Protection
2 Martin Luther King Jr. Drive, Suite 356
Atlanta, Georgia 30334-9077
On August 10, 2011, Sonic Automotive LLC, dba Dyer & Dyer Volvo, entered into an Assurance of Voluntary Compliance with Georgia's Office of Consumer Protection. The Administrator alleges the company has engaged in unfair or deceptive acts or practices in the conduct of consumer transactions and practices in trade or commerce as declared unlawful by the FBPA's general prohibition against unfair or deceptive acts or practices.
The Administrator alleges that the business has on their website disseminated advertisements in which the advertised prices for the automobiles being sold did not include the following fees that are required to be incorporated into those prices: dealer documentation preparation charges, emissions testing charges, and administrative charges. This practice is in contravention of the Governor's Office of Consumer Protection's Automobile Advertising Enforcement Policies ("AAEP"), and violates the FBPA's general proscription against unfair or deceptive acts and practices.
The Administrator alleges that the business has on their website disseminated advertisements showing a cash price for the automobiles being sold that represented that finance charges would be added to the cash price of a vehicle, when such fees only apply to sales transactions in which a consumer finances the purchase of a vehicle.
Respondent agrees that effective as of the date of execution of this Assurance by the Administrator, it shall abide by the following conditions:
1. Respondent shall stop disseminating any advertisements for the vehicles it sells that do not include all fees that are required by the AAEP to be incorporated into the price of the vehicle being sold, including any "administrative" fees, dealer document fees, or emissions charges, and any other fees of similar import that do not comprise fees required by the government, e.g. tax, tag, title and Georgia Lemon Law fees.
2. Respondent shall stop disseminating any advertisements for the automobiles it sells that show a cash price for the vehicle, but which disclaims that the price shown does not include finance charges or other fees associated with a vehicle loan which the consumer is required by the lender to pay in order to obtain financing, or any other fees that do not apply to a cash transaction.
3. For all fees that may be legally excluded from the full and final price of the vehicles being sold, Respondent shall include clear and conspicuous disclaimers explaining what those fees are, and shall not use unclear, uncommon or vague acronyms or other terms to describe them.
4. Respondent shall ensure that its advertisements do not include any misleading price comparisons, including but not limited to using such terms of art as "MSRP" in conjunction with advertised prices for used vehicles.
5. Disclaimers: Respondent must ensure that each disclaimer is easy to notice, can readily be related to the claim, and appears in close proximity to the corresponding representations. Specifically, Respondent shall, at a minimum, comply with the following requirements:
a. Internet Disclaimers must be either on the same page as the representation to which the disclaimer applies, or immediately accessible via a hyperlink to which consumers are directly referred by a clearly and conspicuously placed graphic or text box which bears the appellation "Disclaimer". If the consumer is directed to the disclaimer by hyperlink, the disclaimer must appear in its entirety on the directed page. It must be set in the same size font/character type as that used in the main body of the page's content, or delivered clearly and audibly at the same pace and decibel level via an audio-imbedded message, if the reader is required to scroll down to the end of the page where the disclaimer appears, there must be an appropriately sized conspicuously placed text that informs consumers of the location of the disclaimer, the disclaimer may not appear on any page in a Web format that discourages or prevents readers from scrolling down to view, and disclaimers that relate to the final price of the vehicle, including all fees, must appear on the same page where these representations are made.
b. Print Media Disclaimers must be displayed prominently so as to be noticeable to readers and on the same page as the representation in the same font or shade than the text of the representation.
c. Television/Radio Disclaimers must be delivered clearly and audibly at the same pace and same decibel level as main body of broadcast.
d. Representations made via telephone to consumers regarding the price of an advertised vehicle must include all fees that are required to be included and must clearly disclose the nature of any further fees that will or may apply.
6. Respondent shall make every effort to comply and remain in compliance with FBPA and related laws.
7. Respondent shall respond in a timely manner to all inquiries from the Office of Consumer Protection related to the subject of this Assurance.
Respondent agrees that it will observe the following policies and procedures regarding the purchase, development, production, review, approval, and monitoring of advertising materials: within 30 days of the effect date of this Assurance develop written guidelines ("Guidelines") to ensure that Respondent's future advertising will be in compliant with applicable law and regulations, distribute the Guidelines to all employees involved in advertising, purchasing, developing, producing, reviewing, or approving advertising materials and have each employee sign a receipt acknowledging that they have read the Guidelines and will abide by them, provide a copy of the Guidelines to the Office of Consumer Protection, deliver a copy of the Guidelines to all advertising agencies the Respondent does business having them sign a document acknowledging receipt, ensure that all future employees receive a copy of the Guidelines, and establish policies that hold employees responsible for failure to comply with the Guidelines.