I was told by the sales rep that the vehicle we purchased would perform certain functions. After the sale I was told that what I was told was not true
I purchased a new 2015 GMC Yukon SLT from Carl Black on 12/15/14. When I initially met with the sales rep **** *******, I explained our specific needs regarding towing capacity and asked a number of questions regarding the vehicle. The sales rep assured me the specific vehicle we drove, and were prepared to purchase, would meet our needs because it would tow up to 8500 lbs; so we moved forward with the purchase. The MSRP on the vehicle was $61,450 and we purchased it for $57,350 since we qualify for supplier pricing.
Two weeks later while at a RV store getting the vehicle outfitted to tow a trailer, we were informed that the vehicle we purchased was only rated to tow 6500 lbs. I contacted Mr. ******** at Carl Black on 1/5/15 to express my concerns. Mr. ******* researched the issue and confirmed via text on 1/7/15 that the vehicle we purchased was limited to 6500 lbs. He then proceeded to explain via text messages that he spoke with others at the dealership and we could tow more than the vehicle rating; up to 7500 lbs. He also stated that Carl Black would add a trailer brake at no charge to help. I called GM corporate to confirm the information provided by Carl Black and corporate stated we could not tow more than the max rating and a trailer brake would not resolve the issue. GM corporate told us that the vehicle required a $450 factory installed option to tow the full 8500 lbs. I told Mr. ******** about what corporate told us and he said the dealership would look at options. I also explained that if we had been told upfront that the vehicle had required the $450 option to meet our towing needs we would have gladly paid the additional cost. After numerous calls to the dealership and GM corporate I was told on 1/30/15 that I needed to meet with the dealership management to discuss options.
On 2/2/15 I arrived at the dealership at which time Mr. ******** presented me with a trade option for our vehicle. The dealership initially offered $47,000 for our vehicle and stated we would need to pay $58,693.26 for the new vehicle; which would be supplier pricing. Since I qualify for supplier pricing I researched the price prior to my visit and explained the price for the new vehicle should be $57,558.36. I explained that paying an additional $10,000 to get a $450 option was not an option. A sales manager then presented us with a trade amount of $50,000 and new vehicle sales price of $57,588. I explained that the difference was still too much and that the offer seemed unfair since the sales rep provided misinformation regarding the vehicle. On 2/3/15 Louis ******, a sales manager from Carl Black, called and stated that they would replace the rear differential at a cost of $1600 to us. We were uncomfortable having the dealership replace the part and also had concerns because that did not include other items that were part of the $450 factory option.
On 2/9/15 I was at Carl Black having a warranty issue addressed with the vehicle. At that time I provided Mr. ******* with a proposal I thought would be a fair resolution involving a trade. I researched and identified other dealerships selling used 2015 Yukons like ours but with 10,000 more miles for $55,000. I asked if they would consider $55,000 trade for our vehicle and $57,558 for the new vehicle. Mr. ******** presented my proposal to Mr. ****** at which time he promptly told me no deal.
A fair deal would be for Carl Black to give us $55,000 trade value for the vehicle since similar vehicles are being sold for that much by other dealers. We would then purchase the new vehicle for $57,558 plus tax, tag, title and less qualifying rebates. We believe this will allow Carl Black to make additional money off the new sale which would be fair since we have already put miles on the vehicle.
Since 2/16 when Mr ********* filed this complaint with BBB, Carl Black and Mr ********* have resolved the issues outlined in this his complaint. Mr ********* stated that he is satisfied with the outcome and agreed to contact BBB to close this complaint.
The dealership contacted me and agreed to the resolution that I proposed.