Business ProfileforSONS Automotive Group

The customer experience was horrible and the manager completely disregarded speaking to me upon me expressing my concerns to the service advisor. I also requested to speak directly to the technician so that I could better understand the issue at hand. I waited almost 5 hours and the tech was apparently still too busy to talk with me.On Dec 8 I came in after getting a diagnostic done from and outside source on the reason my check engine light was on. I provided the service advisor with the information I was provided as to why the light was on but I wanted a second opinion from a trusted source ***** The diagnostic was done and I was told by *** that there were 2 issues triggering the light and I asked at that time could there be any other possible issues and I was told no .I agreed and got the work done 2 weeks later the light comes back On I immediately go to *** to see why the issue was back . I was treated so poorly and told that theyve found a new issue and Id have to correct that issue (another $600) to Turn the light back out. I wanted to understand how did *** miss this during The original diagnostic and I was told by the service advisor that I mustve ran over something after leaving and that I just need to admit it and pay the money if I wanted it fix. I then asked for a manager and was told they were busy. My concerns were completely disregarded. Although I remained calm, she treated me as if she was aggravated and didnt want to deal with it so I just asked for my car and left.Im so disappointed in my experience received. The quality of Service has went down hill.My main issue is that *** misdiagnosed the my car and repaired things that were not the result of the check engine light being triggered.I was bamboozled out of $1,200 for services and 170 for a mis diagnosis and the tech would not come out to explain niether would a manager and the service advisor was not knowledgeable of the issue so she was frustrated.Please help me get a resolution