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Metro Atlanta, Athens and NE Georgia

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Consumer Complaints

BBB Accredited Business since 01/21/2011

Bellamy Automotive Group, Inc.

Phone: (770) 954-3000Fax: (678) 583-3290

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Customer Complaints Summary

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues4
Problems with Product / Service6
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints10

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (10)BBB Closure Definitions
01/17/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: Bellamy Strickland Collision failed to repair my car to my satisfaction/factory settings after a verbal guarantee.
My 2008 ******* ** was repaired by Bellamy Strickland collision on the week of Sept 23-27. I have had 2 other vehicles repaired here because of their great service and reputation but this time I have been severally disappointed. We received the car back on 9/27 from a dented drivers side fender, damaged driver side mirror, and drivers side front wheel and my wife noticed that the fender that was repaired was a lighter shade of paint. Being in the Auto/Body repair business for over 20 years I too noticed the difference. My wife e-mailed ***** **** on 9/30 and told him of her dissatisfaction. He spoke with her on the phone that afternoon and she took it back on 10/1. She spoke with ***** ****** and he too agreed that the car was two different colors. Once Mr. **** arrived he kept telling my wife it was not two different colors and showed her various cars that were "just like hers." She even showed him that the bumper cover on the passenger side matched with the fender, door, and ground effects but not on the drivers side that was repaired. He claimed he would contact the insurance company *********** Claim XXXXXX-GA) because of a supplemental repair to do a blend on bumper cover. My wife told him she wanted no more paint work done just the fender painted to match not any other paint on other panels of car and tried to explain that the car was more than likely not color matched using a color shot camera and was just repaired off the factory paint code. Once she left and called me explaining the run around she got I contacted the dealer and left Mr. ****** and Mr. **** a voicemail at 10:00am 10/1 and was never returned a call. Tuesday I contacted the dealership to speak with the ******* ******* *** ******* and left a voicemail for him on 10/2. I tried calling back on 10/3 twice at 9:30am and 1:00pm to get Mr. ******* and Mr. **** on the phone but no luck and no voicemail left at this time. Friday 10/4 exactly one week after the repair and 4 days after my wife took the vehicle back with her dissatisfaction we have yet to hear anything via e-mail, phone, or mail from dealer. I called the dealership back at 9:00am, 12:00pm, and 3:30pm to try and resolve this with Mr. ****** and left two separate voicemails. The receptionist assured me he was in the building all week but still I have not received a call from my various voicemails. Needless to say I am HIGHLY UPSET with the customer service that Bellamy Strickland has given to both myself and my wife especially since we have used them religiously over the years for our service repair needs and auto/body repairs and we have documentation to show all the years of service that the dealer has provided.

Initial Business Response
We responded to Mr ********* request and refunded him the money for the repair. This case is closed.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

08/28/2014Problems with Product / Service
11/19/2013Guarantee / Warranty Issues
05/22/2013Guarantee / Warranty Issues
11/18/2011Problems with Product / Service
Page 1 of 2
05/15/2014Problems with Product / Service
09/12/2013Guarantee / Warranty Issues
02/15/2013Guarantee / Warranty Issues

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Body Repair & Painting, Auto Detailing, Auto Diagnostic Service, Auto Repair & Service, Auto Services

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.