Business ProfileforAutoNation Honda Thornton Road

June 2023 I received a warranty extension letter from Honda automobile division. My A/C was not cooling. The warranty letter explained a shaft seal leak issue was identified which could lead to refrigerant leaking out. This warranty would extend from 3 years to 10 years. I took my vehicle to Autonation ******* Honda 7/3/2023 and spoke with ****** and explained I wanted the warranty work completed only. 2 days later I received a call asking me why I dropped the vehicle off. I explained why again and left a copy of the warranty letter on the front passenger seat for the service advisor to review. I received a call on 7/15/2023 from ****** stating my vehicle was ready, I arrive and charged $170.00 for nothing. Warranty work was NOT completed and found out after I purchased a compressor that there were 2 recalls covered under a Honda Warranty. My fiance and I called and spoke with the ** *********************** who assured us he would get to the bottom of our concerns and after providing him proof, refused to call us back. My fiancee spoke with him and advised she would escalate this because this appeared to be fraud, He told her to," do what you want to", as he wasnt going to be threatened. She never threatened anything but to escalate it to the owner and Honda. She and I are both concerned Honda wont pay for warranty work twice if they are deceptive and get paid for work they didnt complete. My vehicle is now at another Honda and they've discovered warranty work wasnt completed which should have been at Autonation ******* Honda. I will fail their survey as the ** expressed absolutely No concern and wont refund my money. I'll definitely share my concerns with every resource imaginable along with *********************, *********************** and ******, as staff that shouldnt be trusted without something in writing or recorded. Word od advice to them: Don't charge customers for Unauthorized/Incomplete work. Warranty work is Free! This organization is greedy based upon my First interaction with them. *************************** level of disrespect, untrustworthyness,despicable, unprofessional behavior is disgusting and a discredit to this so-called business.