This Business is not BBB Accredited
Wavee US, LLC
(800) 879-9283 (Disconnected)75 5th St NW Ste 212, Atlanta, GA 30308-1068
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Wavee US, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Additional Complaint Information
BBB provides the following information so consumers may make an informed buying decision.
Individuals filing complaints againts this firm allege being charged an upfront fee about which they were unaware. Consumers believe they were just visiting the site and no money was required. BBB has received many complaints where the consumer is requesting a refund of the upfront fee. Although the company has responded to some of the complaints, they will not issue a full refund stating the consumer knew this information prior to joining their site.
Other complainants allege that Wavee's website goes down and they would not receive the product they had been bidding on. Responses from Wavee regarding this matter appear to be generic in nature and do not address the individual consumer. Wavee instructs consumers to review a section of their "Terms & Conditions" which deals with technology. Copied below is the section of Wavee's Terms & Conditions that deals with system outages:
"At present, and with current technology, it is not possible to operate with 100% guaranteed uptime. In some cases, system outages affecting Wavee's systems or Website may interrupt the ability to view or bid upon auctions. In this case, Wavee will halt all auctions and bidding on those auctions until the system outage is resolved. Auctions that are halted will be clearly designated as such. We reserve the right to reasonably modify any auction to account for such events as system outages. All such modifications shall be solely at our discretion. Wavee will also make commercially reasonable efforts to resume the auctions after the outage is resolved. In the event of a system-wide outage that prevents you from bidding, Wavee reserves the right to decide on whether to refund Credits used in auctions in which you were participating at the time of the auction. Wavee shall not be liable for damage that occurs due to bids submitted by auction users not being received by Wavee, or not being received promptly, or not being considered, as a consequence of technical faults."
Wavee US, LLC advertises on their website that they have "the lowest prices." This is an underselling claim that cannot be proved as they would have to shop every store that has the same product on a daily basis to make such a claim. Additionally, while bidding for products, Wavee advises if you don't win, you still can purchase the product at the "lowest price online." Again, this would require Wavee to shop every online bidding website and every site that sells the same products as they have.
BBB advises consumers to read and fully understand any company's written policy prior to doing business. If any part of any agreement is not clear, ask the company for a full explanation. If a company tells you something that is not included in the written agreement, make sure that the company puts this information in writing prior to signing. Consumers should check a company's report with BBB at bbb.org.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Wavee US, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Jacky Lai (CEO)Customer Contact: Ms. Kristen Cambell (Customer Service)