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          The Reserve at Johns Creek Walk has 1 locations, listed below.

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            Business ProfileforThe Reserve at Johns Creek Walk

            Apartments

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            2/25/2014

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/03/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Unanswered
            I moved in November 1, 2023. Following is a list of some of my complaints/concerns reported to the leasing office and the ******* corporate office. Daily noise complaints (during quite hours) from 2 units above me and 1 unit on each side (4total). The leasing office has dismissed my numerous complaints with no resolution. I had internet problems inside the unit which is not my responsibility yet they made me pay the bill to fix it for use. I reported a master bathroom ceiling leak for a week and was dismissed until the water started pouring out of the ceiling. I have left urgent messages and emails with no replies. I have tried to contact the local VP and she will not return my voicemail to Discuss the situation professionally so we can agree on a resolution. I should not have to chase the landlord / company for assistance on my poor living condition. This is to name just a few of the problems with this housing property.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jessica E

            1 star

            11/05/2021

            There is absolutely no sound proofing between floors. Every step, every time someone goes to the bathroom, constant stomping, banging, rattling everything in my apartment every waking hour.
            The property management regional VP Abby, would not return calls.
            The front office was unwilling to place me in another unit, and treated me as if I was the problem, fully knowing there is no insulation between floors.
            If there is a building code or standard for apartment flooring there is no way it's up to code. I have never dealt with noise so loud in any apartment I have ever lived in, even just walking around is disturbing.
            They also raise rent yearly regardless if you have paid on time and never been late and regardless of the constant issues you have had that began when the new neighbors moved in.
            Taking care of good tenants who don't cause issues, who follow community rules, and always pay on time is not in their interest at all, they would rather turn and burn for every ridiculous rent increase possible.

            Local BBB

            BBB Atlanta & NE Georgia

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