BBB Accredited Business since 03/21/2014
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A BBB Accredited Business since 03/21/2014
BBB has determined that YP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised YP's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 928 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||163|
|Billing / Collection Issues||256|
|Problems with Product / Service||508|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||929|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on YP
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Mark Erhart (Director - Retention Programs)Customer Contact: Ms. Pat Michaels (Senior Manager Customer Experience)
Number of Employees
Advertising - Directory & Guide, Advertising - Telephone, Yellow Page Advertising
Hours of OperationMon: 7:00 to 7:00Tue: 7:00 to 7:00Wed: 7:00 to 7:00Thu: 7:00 to 7:00Fri: 7:00 to 7:00Sat: 7:00 to 7:00Sun: 7:00 to 7:00
Alternate Business NamesCerberus Capital Management, Y P Holdings, LLC, Yellow Pages.com (Formerly), YP.com (Formerly), YP, LLC, YP Advertising Solutions
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview