BBB Business Review

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BBB Accredited Business since

Alliance Corporation

Additional Locations

Phone: (828) 684-4454 Fax: (828) 687-2725 4600 Hendersonville Rd., Fletcher, NC 28732 http://www.alliancetractortrailer.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers driver training for tractor-trailers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alliance Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Alliance Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 5

Additional Complaint Information

In order to expedite the resolution of your complaint, the Better Business Bureau recommends that you contact the company's designated person for complaints prior to filing a complaint by calling Sandra Wilson at 828-684-4454, ext. 40. This company has a pattern of complaints which primarily concern selling practices and refund practices. The company has stated that they do not receive complaints on their training. Upon review of the file, the BBB has verified that is the case.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alliance Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1981 Business started: 07/01/1981 in NC Business started locally: 07/01/1981 Business incorporated 07/22/2002 in NC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brad Welch, President Mr. Tracy O'Neil, Vice President Sandra Wilson
Contact Information
Customer Contact: Mr. Tracy O'Neil, Vice President
Principal: Mr. Brad Welch, President
Business Category

TRUCK DRIVER TRAINING DRIVING PROFICIENCY TEST SERVICE DRIVING INSTRUCTION

Alternate Business Names
Truck Tec, LLC
Additional Information

The company has sent a letter to the Bureau indicating that they feel that the impact they have to the economy in assisting people who are unemployed or under-employed should be compared to the ratio of complaints to satisfied customers. They have stated that they have trained over 90,000 students. The BBB has not confirmed that number. They also state that they work with over 300 trucking companies that hire their graduates. The BBB suggests that you check with any company who might hire you to confirm that they would hire from this school.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.