BBB Business Review

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This business is not BBB accredited.

Festiva Development Group, LLC

Additional Locations

Phone: (828) 254-3378 Fax: (828) 575-2344 View Additional Phone Numbers One Vance Gap Road, Asheville, NC 28805 View Additional Email Addresses

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This business offers vacation ownership sales and service, Resort operations. See company's web site for a complete list of their affiliated resort names and addresses.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

398 complaints closed with BBB in last 3 years | 91 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 105
Billing/Collection Issues 30
Delivery Issues 5
Guarantee/Warranty Issues 7
Problems with Product/Service 251
Total Closed Complaints 398

Additional Complaint Information

This company has a pattern of complaints concerning contract disputes and selling practices.

A letter was written on 5/5/2015 concerning a pattern of complaints with no response and serious complaints. On 5/11/2015, the BBB received an email stating the company is currently in the process of answering and resolving any outstanding complaints. This will be updated when appropriate.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Festiva Development Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 18, 2002 Business started: 08/01/2000 Business started locally: 08/01/2000 Business incorporated 10/02/2006 in
Type of Entity


Business Management
Mr. Don Clayton, CEO Ms. Elleveve Donahue Esq., Associate General Counsel Ms. Courtney Guest, Corporate Paralegal Mr. Herbert Patrick, President
Contact Information
Customer Contact: Ms. Courtney Guest, Corporate Paralegal
Business Category


Alternate Business Names
Cabins at Green Mountain ETour and Travel, Inc. Festiva Adventure Club Festiva Hospitality Group Festiva Resorts KGI Properties, Inc. Orlando Resort Development Group, Inc.
Business Management

Properties include the following: Blue Ridge Village Church Street Inn, Charleston, SC Ellington @ Wachesaw, Murrills Inlet, SC Sandyport Beaches Resort, Nassau Bahamas Cabins at Green Mountain, Branson, MO Cruise Club-USA, Charleston, SC See the company's web site for complete list.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.