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Click for BBB Rating on Charter Communications

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Description

This company offers cable.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications.


Additional Information

BBB file opened: May 01, 1971 Business started: 01/01/1983 in NC Business started locally: 01/01/1983 Business incorporated 11/03/1999 in NC
Type of Entity

Corporation

Business Management
Ms. Jana Brewster, Sr. Director, Customer Care katrenia Bryson, Executive Escalation Lead Kenny Burgess, Executive Escalations Supervisor Ms. Rozland Edgerton, Escalation Specialist Mr. Michael Henry, Sr. Executive Escalation Supervisor Ms. Vickie Mahon, Customer Care Ms. Vickie Mason, Customer Care Mr. Neil Smit, President/CEO
Contact Information
Customer Contact: Mr. Michael Henry, Sr. Executive Escalation Supervisor
Business Category

TELEVISION - CABLE, CATV & SATELLITE SATELLITE COMMUNICATION - COMMON CARRIER

Alternate Business Names
Charter Communications II, L. P. Crown Cable Digital Music Express Intermedia Prime Star Primestar Primestar Satellite Systems Tci Cable Of Asheville United Artists Cable
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. This BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.