BBB Business Review

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This business is not BBB accredited.

Premier Homes of the Carolinas, Inc.

Phone: (828) 687-1200 Fax: (828) 687-1205 6080 Asheville Highway, Hendersonville, NC 28791 View Additional Email Addresses http://www.phcarolinas.com


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Description

This company's business is custom site built & modular homes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Premier Homes of the Carolinas, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Premier Homes of the Carolinas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 19, 2012 Business started: 02/11/2011 in NC Business started locally: 02/11/2011 Business under new ownership as of: 01/01/2016 Business incorporated 01/13/2016 in NC
Type of Entity

Corporation

Business Management
Mr. Harold Eddy, Owner Sarah Eddy, Owner
Contact Information
Principal: Mr. Harold Eddy, Owner
Business Category

HOME BUILDERS

Additional Information

A consumer who filed a complaint about this company was concerned that the previous owner was still affiliated with the business and the owner would not respond to the complaint because the business was closed. I visited the business and met with the new owners who bought the business in January and changed the name to Premier Homes of the Carolinas. Although the JG Marcus name was still on the sign outside as of 6/15/16, all literature inside the building have been changed to Premier Homes of the Carolinas. The business is located at 6000 Asheville Highway in Hendersonville and is incorporated with the new owner registered at 900 Hendersonville Road in Asheville. The previous owner has an active license with the general contractors licensing board and it is unclear if he continues to do business under that name or any other name.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.