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BBB Accredited Business since

US Cellular

Phone: (828) 258-0000 View Additional Phone Numbers 1043 Patton Avenue, Asheville, NC 28806 http://www.uscellular.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers wireless communications.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Cellular meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for US Cellular include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Any complaints on this company are referred to the Bureau designated to handle them. The customer experience report is available by putting the phone number, 918-270-5107, into our 24-hour system or by going to www.bbb.org to obtain the information from that BBB.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on US Cellular
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 17, 1999 Business started: 01/01/1996 Business started locally: 01/01/1996
Type of Entity

Corporation

Business Management
Ms. Joyce Huffaker, Customer Service Administrator Ms. Charity Peterson, Asst Mgr. Ms. Wendy Ruff, Store Manager Customer Support
Contact Information
Customer Contact: Ms. Joyce Huffaker, Customer Service Administrator
Business Category

CELLULAR TELEPHONE SERVICE & SUPPLIES

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.