BBB Business Review

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BBB Accredited Business since

Queen City Audio Video Appliances

Phone: (828) 437-2494 View Additional Phone Numbers 307 Sanford Dr., Morganton, NC 28655 View Additional Email Addresses

Click for BBB Rating on Queen City Audio Video Appliances

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This company's business is retail:  tv's, audio, video, appliances and mattresses.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Queen City Audio Video Appliances meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Queen City Audio Video Appliances. BBB of the Southern Piedmont has the full report as that BBB handles all complaints for Queen City Audio Video Appliances.

Additional Information

BBB file opened: August 19, 2010 Business started: 01/01/1952 in NC Business started locally: 01/01/2006 Business incorporated 02/20/1957 in NC
Type of Entity


Business Management
Mr. Roddey Player, President & CEO Mr. Keith Saunders, District Manager
Contact Information
Principal: Mr. Bob Lund, Customer Relations
Principal: Mr. Roddey Player, President & CEO
Business Category


Alternate Business Names
Queen City Morganton, NC Queen City Television Service Company, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.