Dispute Resolution Evaluations and Feedback

  
     

Customer Complaint Statistics 
BBB assists millions of consumers with resolving marketplace complaints every year.  Click here for annual BBB complaint data.

BBB AUTO LINE Annual Audit 
The BBB administers a program for the resolution of auto warranty disputes. Under Federal regulation, we must submit an annual, external audit of its program to the Federal Trade Commission.

  • Obtain a copy of the most recent FTC Audit
  • Feedback and Testimonials

National Advertising Division
The National Advertising Division (NAD) of the CBBB reviews national advertising for truth and accuracy, thereby fostering public confidence in the credibility of advertising.

  • Search the NAD press releases (free service)
  • Find an individual decision (fee for service)
  • Review the program rules and procedures

Childrens' Advertising Review Unit (CARU)
The Children's Advertising Review Unit of the CBBB works to ensure that advertising messages directed to children are truthful, accurate and sensitive to the audience.

  • Search the CARU press releases (free service)
  • Find an individual decision (fee for service)
  • Review the program rules and procedures

BBB AUTO LINE Annual Statistics
BBB AUTO LINE collects comprehensive statistics on a variety of operating aspects of the program. 


Click below to access the annual statistics.