LITTLE ROCK, Arkansas - May 29, 2014 - Unlike baseball, it generally takes more than three complaints for Better Business Bureau to call a company 'out.' But with dozens of complaints in the pipeline and with ties to an owner with a history for failing to address customer concerns, BBB is sharing reported business practices and background information on Team Uniforms 123, LLC of Millersville, Md.
"There are 29 pending complaints and counting," said Janet Robb, president/CEO of BBB Serving Arkansas. "We've documented a pattern of allegations from teams in more than 20 states, including Arkansas, which started their season without uniforms ordered and paid for with Team Uniforms 123. The company has failed to address BBB's concerns."
Before Team Uniforms 123, another Anne Arundel County company, Sports55 was taking online orders for teams across the country. According to BBB records, the business was begun in 1999 and earned a similar pattern of unanswered customer complaints. Teams would place custom orders, along with payment in full, but would not receive uniforms until into or after the busy spring season. Sports55 had an F rating with BBB and was placed on "off limits" status by the Military Control Board at Ft. Meade. By December 2013, company officials contacted saying ownership by Kelly Burke and John Eberl had been transferred to Mary Wohlstein and the company name was changed to Team Uniforms 123.
While Team Uniforms 123 expressed interest during the transfer of ownership to resolve previously unanswered and unresolved complaints, it failed to do so. Mr. Eberl, who was the complaint contact for Sports55, was to assist with promised resolution. In February of this year, BBB received notification that all business relations between the two companies had been severed and that past complaints would be left unresolved.
Uniform Tips for Teams from BBB:
Is your privacy protected and what information, if any, does the business share with third parties?
ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.
ABOUT BBB SERVING ARKANSAS: BBB Serving Arkansas, founded in 1960, serves all consumers and businesses in Arkansas from its centrally located office in Little Rock and offers services to more than 3,000 Accredited Businesses in the state. In the past 12 months, Arkansas BBB has assisted in the resolution of over 6,000 consumer/business complaints and provided over 1.2 million instances of service to companies and individuals seeking information and assistance with business issues. BBB Serving Arkansas is one of 112 local, independent BBBs across North America.