NATIONAL DO NOT CALL REGISTRY TIPS

  
     
May 13, 2014

LITTLE ROCK, Arkansas – May 13, 2014:
Better Business Bureau Serving Arkansas warns consumers that scammers are making phony phone calls claiming to represent the National Do Not Call Registry.

According to DoNotCall.gov, “The calls claim to provide an opportunity to sign up for the Registry. These calls are not coming from the Registry or the Federal Trade Commission, and you should not respond to these calls.”

The National Do Not Call Registry was created to offer consumers a choice regarding telemarketing calls and gives consumers an opportunity to limit the telemarketing calls they receive. Once they register their phone number, telemarketers covered by the National Do Not Call Registry have up to 31 days from the date their telephone number is registered to stop calling.

In other instances, scammers have been making phone calls posing as representatives of the National Do Not Call Registry. The calls claim to provide an opportunity to sign up for the registry or ask consumers to verify their info. The registry "official" asks for personal information, such as name, address and Social Security number. This scam has several variations. In one, the caller wants to verify that you are on the National Do Not Call Registry. In another, he/she claims to give you a chance to register your phone number.

If you receive one of these calls, just hang up the phone. This situation is always a scam. Representatives from the registry will NOT call you. And sharing personal with the caller will just put you at risk for identity theft.

How to Protect Yourself from Scam Calls:

  • Don't share your personal information if someone calls you claiming to represent the National Do Not Call Registry or even the FTC itself. (Including bank information, Social Security Number and contact information)
  • Do not call the scammers back.
  • Remember that your participation in the National Do Not Call Registry does not expire. Do not listen to claims otherwise.

Other Tips:

  • Be Aware:  The FTC does not allow private companies or other third parties to register consumers for the National Do Not Call Registry. Websites or phone solicitations that claim they can or will register a consumer’s name or phone number on the National Do Not Call Registry — especially those that charge a fee — are almost certainly a scam.
  • FCC regulations prohibit telemarketers from using automated dialers to call cell phone numbers. As automated dialers are standard in the industry, most telemarketers are barred from calling consumers on their cell phones without their consent. However, you can still register your cell phone number if you’d like.

If you want to add your number to the Do Not Call Registry, go to Donotcall.gov or call 888-382-1222 from the phone you wish to register. If you want to verify your number, use this feature on the registry's website.

You can file a complaint with The National Do Not Call Registry if you are still receiving unwanted phone calls after your number is on the registry for 31 days. Record the date and time the calls were made so that you can include that information in your complaint.

The Telemarketing Sales Rule gives the FTC and local law enforcement officers the power to prosecute fraudulent telemarketers who operate across state lines.

ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.

ABOUT BBB SERVING ARKANSAS: BBB Serving Arkansas, founded in 1960, serves all consumers and businesses in Arkansas from its centrally located office in Little Rock and offers services to more than 3,000 Accredited Businesses in the state.  In the past 12 months, Arkansas BBB has assisted in the resolution of over 6,000 consumer/business complaints and provided over 1.2 million instances of service to companies and individuals seeking information and assistance with business issues. BBB Serving Arkansas is one of 113 local, independent BBBs in the United States, Canada and Mexico.

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