BBB Warning: Spoofing Scam Hits Arkansas Residents

June 16, 2014

LITTLE ROCK, Arkansas: 

BBB is warning consumers about a scam which is targeting consumers in Arkansas. Consumers have reported receiving calls which appear to be from local area phone numbers; however BBB believes the calls are coming from overseas. Callers have likely purchased lists of cell and home phone numbers, or use robocall capabilities to randomly dial. Using a technique called "spoofing", scam artists attempt to trick customers into thinking a legitimate Arkansas phone number is calling.  Arkansas has been flooded with these calls in the last few days. BBB is advising consumers to use caution when providing information over the phone. 

Here’s how the scam works: Your phone rings, the number looks familiar. When the call is answered, then a computerized voice claims to have methods to lower your credit card interest rates, or claims the consumer has a bad debt. Of course, this means they require personal and financial information.

“Technology has made it easier and provided new options for scammers.  Using software to dial over the internet, criminals can make any business name and phone number show up on caller I.D.”, said Janet Robb, President/CEO of BBB Serving Arkansas. “By hijacking the names and phone numbers consumers may be familiar with, the callers attempt to gain your trust, in hopes they can trick you into handing over important personal and financial information.”

Before responding to unsolicited phone calls, BBB advises the following:

  • Never give out any personal or financial information. If you did not initiate the call, do not provide bank account, credit card, Social Security numbers or other personal identifiers over the phone.
  • Don’t rely on caller ID. Scammers can use technology to make it appear as though their calls are coming from legitimate phone numbers in the area.
  • Trust your instincts. If something doesn’t seem right to you, end the call.

For More Information:
To find out more about other scams, check out BBB Scam Stopper.
To report a scam, go to BBB Scam Tracker.

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