December 09, 2011

This could happen at ANY retail outlet!

This incident happened a couple weeks ago. Several items were purchased at a local retail store that totaled over $150. When the customer looked at the receipt the cashier was handing them, they noticed the receipt indicated a cash-back of $40.

The customer advised the cashier they did not request any cash back and asked that it be deleted. The cashier told the customer they would have to take the $40 because it could not be deleted from the complete transaction. The customer asked the cashier to call a supervisor.

The supervisor also said the customer would have to take the cash back. (The transaction was completed.) The customer told the supervisor they did not want to take the cash because it would be a cash advance against their Discover card and they would be charged interest on the cash advance.

The customer insisted they take off the cash advance even if it meant they would have to delete the whole order. The supervisor had the cashier delete the whole order and re-scan everything.

When the items were rescanned and the customer was ready to sign the electronic pad, they noticed a cash-back of $20 was indicated on the electronic pad. The customer pointed this out to the cashier and the cashier deleted it. The cashier stated that the electronic pad must be defective.

The customer was suspicious of the “defective” electronic pad because the cashier NEVER offered the customer the $40 on the first transaction.

This is a new recognized scam.

A cashier will key in that you asked for cash back and then hand it to a friend of theirs who is the next person in line. If the retail store does not have very secure surveillance on the registers, the money may be pocketed or hidden by the cashier to be collected when it would not be noticeable.

Check your receipts right away when using credit or debit cards!

This is NOT limited to retail stores. Extra charges can be added in restaurants when you give your card to the server to pay your bill or whenever your card leaves your sight for ANY purchase.