December 28, 2010


TUESDAY, DEC. 28, 2010


(501) 682-0517


McDaniel urges Arkansans to use caution if purchasing Razorback bowl tickets from resellers

LITTLE ROCK – Ticketmaster announced earlier this month that it had mistakenly issued about 3,200 duplicate tickets to ticket buyers for the Jan. 4 Sugar Bowl game between Arkansas and Ohio State.

Accordingly, Attorney General Dustin McDaniel issued this special Consumer Alert today so that Arkansas consumers know the details about the error and can avoid being fleeced by any unscrupulous resellers that may try to profit by selling the duplicate tickets.

“We don’t want any Arkansas fans to go to New Orleans to watch the Razorbacks only to be turned away because someone else has already entered the building on a duplicate ticket,” McDaniel said. “We encourage fans to call Ticketmaster’s hotline or visit our website to see which seats were affected. We know Ticketmaster is working hard to see that Razorback fans have a great bowl-game experience despite this issue, and we at the Attorney General’s office want to make sure of that as well.”

Ticketmaster says the duplicates were not distributed in a way where two individuals hold a ticket for the same seat. Instead, buyers received more than one ticket for the seat purchased. Ticketmaster has contacted those buyers and asked that the duplicates be destroyed.

Ticketmaster officials have said that they believe most of the duplicate tickets will be destroyed or otherwise accounted for before the game. However, there’s a possibility that some resellers may attempt to sell the duplicate tickets.

According to Ticketmaster, barcodes will be scanned at entry gates and only one ticket per seat will be accepted. That means fans who may have unintentionally bought duplicate tickets may be denied access to the game.

So, before purchasing tickets from a reseller, McDaniel suggests that fans visit the Attorney General's website, www.arkansasag.gov. The home page features a link to a spreadsheet which lists by section, row and seat all the tickets that were affected.

Ticketmaster has also set up a “Sugar Bowl Hotline” for fans with question about the duplicate tickets. Contact the hotline by e-mail at sugarbowl@ticketmaster.com or by phone at (877) 464-5845.

Officials with Ticketmaster have assured the State that none of the affected tickets were purchased as part of the allotments given to the University of Arkansas or Ohio State.