Truck was quoted to come anywhere from 2-6pm. Hired movers to help at 5pm. Truck was a no show at 6pm. Told it was leaving the terminal now, expect in 30 min. No truck at 7pm. Told there was a wreck on the interstate, truck should be leaving now, expect in 30-45min. Thought you said it was leaving the terminal an hour ago? 8,9,10pm come and go. I send the movers home and lose out on a couple hundred bucks. I speak with probably 15 different people on the phone, most tell me its not there department or the people i need to speak with go home at 5pm. Hung up on twice and lectured by one person about knowing better than to hire movers the day of instead of the next day, its in the contract so its on me. What? no it isn't, is this how you talk to customers? 11pm truck arrives, just 9-5 hours late. Speaking with the driver he tells me he was not backed up from traffic he had to go pick up my trailer from the other side of town at another residence, take it back to the terminal and get a ramp then come to my house. So my truck was not at the terminal nor was it leaving at any point. It had to be picked up from someone else's house on the last run of the day. He said they do this all the time to people. Mind is blown with all the info received.
Spoke with supervisor in the morning, she said she was sorry i was unhappy but they technical fulfilled the contract by getting the truck to my house before midnight. Thats like me going to a restaurant and ordering a burger and they bring out a chard hockey puck and tell me, "well its technically a burger and thats what you ordered." No remorse no solution no offer to rectify the situation. All i get is her saying "what do you want me to do." I asked for money off my $4000 bill...$300. Nope, they usually just do $50 off, oh boy, thats not good enough. I tell her that they will lose thousands by never getting me as a customer again and anyone I tell and any review I post on the internet about not using their service. She doesn't care, said she'll do $100 off and no more, I was done with the conversation and the company, I had a truck to pack.
Will never use or recommend this service to another living soul. Turned an already stressful situation into a nightmare.
We have called on Tom's Heat and Air several times to repair and install equipment in our home over the last couple of years. They have always arrived in a timely manner and provide professional service. Wayne is a very friendly and courteous technician. We really appreciate the service we have recieved.
The director of the facility micro manages which causes massive miscommunication inside the preschool. The director tried everything possible in the week my son was at the school to get him expelled; simply because there was another child waiting to get in who was already potty trained. I was given false information at enrollment, the company does not stand behind their policies, and they do not read the enrollment paperwork given to them by parents. The security of the facility is laughable and child information is posted in plain sight of other parents. Staff do not wear name tags and are not required to wear clothes that denote them as teachers or other staff, they simply wear street clothes. The director claimed my son was sick that day but did not call for me to pick him up, instead I found him laying on the floor behind their desk and she stated he had been laying there all day and did not call me. I withdrew my son from their program because I didn't feel safe leaving him there anymore. The director already had his paperwork and most of his belongings gathered up on her desk and handed them to me. The director didn't want to investigate to find out why I was removing him or even listen to what I had to say, instead she just walked away from me. It was very unprofessional behavior. I was blindsided. I think it is very unprofessional to be upset with parents and yet take it out on the children.
I called Chapman on 8-18-15 due to my AC unit running constantly and discharging 60 degree air. The tech arrived as I was leaving for work. We spoke for a moment. I told him I have a HVAC background but due to my work schedule I just don't have the time. I advised him a few days before the indoor blower motor went out and I replaced it and have noticed the unit running all the time and hardly any condensation coming out. About 3 hrs later he called me and said he check the evap and condenser and all he could find was the insulation on the blower motor door had fallen against the blower restricting the air flow and he taped it back. I was skeptical that was the problem. He asked me did I know the compressor was making a loud and strange noise. I told him that just started. He said he thought the compressor was failing. I didn't think to specifically ask if he checked it. I called the AC supply house and found I still had 2 years warranty on the compressor. If I replaced it and the old one is deemed not to be bad by the factory then warranty would not cover it and I would have to pay for it.
I called Chapman back to see if they had any plan of action on replacement since the tech said he thought it was failing. I spoke with Dan Chapman. He had also called the supply house and got the same info. He didn't know definitely if the compressor was bad and I should go out and take amp readings on the compressor. So the service company is telling the customer to do their job for them. Shouldn't the tech have done this?? He refused to send the tech back out. He said they could replace it but I would have to buy it myself so he wouldn't have any responsibility in it. Isn't that their job? The average customer cannot purchase parts. He did figure a price using my sealed container of refrigerant in order to save me a little money. A few days later I took time off work and check out the unit myself. In a short time I found the unit had considerable amount of moisture contaminating the refrigerant. I purged the system, cleaned the piston, weighed in the correct charge and now discharges 51 degree air. The compressor runs quiet and smooth. Plenty of condensation draining. I emailed Dan to let him know the problem wasn't the compressor and that I had repaired it myself. He responded with sarcastic and rude comments.
I let him know his tech which was also his son, had failed to properly diagnose the issue and he failed as a manager to see the job through or provide a course of action for any repairs. He responded that his techs are "well trained" and "accredited" and if there was moisture in the system I have other problems or I don't know what I'm talking about. Yet I diagnosed and repaired the issue in short order. He continued to refuse to accept any responsibility at all in this matter and continued with the sarcastic and rude comments. I expected to have a working AC unit when the tech left, instead he collected a check from my wife and just left.
Greate service, recently I had the oil changed in my car (which I normally do myself I own my own shop but had broke my shoulder and could not change my own oil). When I got home I noticed a leak from the filter, the manager drove to my house and replaced the filter for me he even offered to clean up my driveway and gargle floor for me
I have been a very regular customer with Garden of Eden for about 7 years. Always a great experience. Everyone is always very helpful and knowledgeable. Christie's insight and choices has always been great. I will always consider them my first choice in all my gardening and landscape decisions.
Bought our house 3 yrs ago and first experience with septic tank, and these guys were very straight forward and helpful getting pumped out and taught the need to know about the system. Very professional.
This man really knows this stuff! Mike is the person in town to call if you want your house done right, fast, and at a fair price! I refer my friends to Mike, only, because he always makes me look good! I wish more contractors were like this guy.
This summer we contacted NWA Restore It to help us determine if there was water under tiles in our kitchen area due to water dripping from the refrigerator water line. Jeff came out right away and worked diligently to figure out how far the water had spread. His calm and personable temperament was so needed that day! He was very knowledgeable and patiently covered our concerns. We have had to deal with several restoration companies in this area, and NWA Restore was the first to use the sophisticated moisture readers to determine the extent of moisture in a wall and nearby flooring. I asked Jeff for a brief write-up on his findings, which he has since emailed me. Compared to other restoration companies in this area, I can say with confidence that NWA Restore It's professional employees and up-to-date tools make it the company to count on! I'm so glad they are in our area!
Best landscaping and nursery business in Hot Springs, AR! Their landscape designs are so unique and beautiful. Every time I have visited the Garden of Eden, the staff is so helpful--finding exactly what I'm looking for. And their prices are great! Plus, they are a local, family-owed business. You just don't find this kind of service at large chains. Oh, and their Japenese Maple trees are gorgeous! I always find unique Mother's Day flower arrangements and yard ornaments.
First time ever to communicate with this company. Blown away by professionalism and courtesy shown at initial telephone conversation. Had onsite response from Mr. Mike F. the morning of my call. Received excellent information and outlined a plan for going forward with my problem. Could not be more pleased.
September 25, 2015 - I have a home warranty plan. A&L was my assigned contractor. My dryer failed in March, 2015. A&L attempted to repair it four times. I submitted my fifth service order. Andrew (A&L owner) called the home warranty service, cancelled the service order saying that the problem belonged to me. No one at A&L called to tell me that the service order was cancelled or that they couldn't repair the dryer. The home warranty service has transferred my order to Sears. I've paid over $300 to A&L in service fees and parts and my dryer is still broken.
Great people, very knowledgeable! They took care of several properties back to back. Did a great job of explaining potential problems on one of the properties. Will definitely use again and will be using their maintenance program.
My motor was a rebuilt LS block with ported and polished heads with manley valves and katech springs, supercharger cam, forged pistons and rods. Had oil pressure issues on my rebuilt engine from a machine shop in NJ and was weary of taking it to a machine shop. I talked to them and they sounded extremely experienced and knowledgeable which was comforting after my bad experience elsewhere.
They did a lot of work for me, some of which included a complete tear down, cleaning, light cleanup hone on all cylinders, sleeved one of my bad cylinders, line-honed the crank, swapped reluctors on the crank and keyed it, followed by a full reassembly with slew of new parts (which they let me source on my own so I could save a few bucks).
I've got nearly 1000 miles on the motor now and its safe to say my oil pressure issues are in the past. Its putting down over 600hp like a champion. I've datalogged oil pressure and remains solid throughout the RPM band. The motor runs quietly as well (for what it is).
Friendly, fast, knowledgeable, and most importantly honest service. They spent a lot of time making sure I wouldn't have oil pressure issues again. Hopefully I don't need to rebuild any motors anytime soon, but if I do, I'd definitely go back to them.
Had septic pump replaced. BBB service discovered that the wiring to the pump had shorted out. They were able to saw cut the driveway and install new electric conduit and wiring. Fast and efficient. Great service techs. Very knowledgable.
This place is disgusting. There are roaches and centipedes everywhere. There are 10-15 people sharing apartments. The police come out all the time for fights. The latest thing is a rape. One resident attempted to rape another. Management doesn't care. The trash compactor breaks so there end up being 100 bags of trash left out over the weekend. If you leave a negative review with your info online the management will contact you and try to bully you into changing it
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