I used Conway Heating & Air last year when my sons heat went out . Mr. T. did a wonderful & fair priced job. And then this year the fan went out and he came back and replaced it free of charge. Very knowledgeable and friendly. Can't say enough good things about my experience with Terry. Thank You Chuck D.
We had a foundation leaking issue we wanted solved so we called ASF as one of our bids. Although they came out as the lowest bid, their punctuality and response to all my phone calls were a pleasant surprise. They continued on the project daily till it was finished and kept me informed of their progress and the completion date. They should definitely be considered if someone is looking for a contractor for this type of repair work.
I have consistently paid my bill in full and on time with Entergy. Last month I tried to pay my bill online, which I have EVERY single month with no problem, and my payment was returned twice. The first time it was returned, I immediately called customer service to ask what had happened. I was told that it was probably an issue with my bank since my account info had been saved on the payment portion. I called my bank, and was informed they couldn't see any issues on their end. I tried to pay again online, and once again my payment was returned. I called again to ask what to do and was told that my account information was wrong, even though it had been saved for MONTHS on my account payment page. I scrambled to a local payment place so it would be paid on time because the due date was the day after Thanksgiving and I wanted to make sure there would be no issues again. I just received my new bill and am being charged $60 for unaccepted payments. I have called two different people and am told I can't be helped. I was never told I would be charged online for returned payments or why would I ever have tried to pay online AGAIN? I am extremely frustrated that I am being penalized for using the online tool like Entergy would want me to, when I have been a good customer and paid on time and full every single month. Nothing like good friendly service right before Christmas and an unexpected $60 fee for being a good reliable customer!!!
*****WARNING DISHONEST DEALER/OWNER***** I recently purchased a 2007 Ferrari F430 from this dealership. I was told that this was the owner of the dealership's personal car although the owner never revealed his identity and never once corresponded with me directly. When I asked to speak with him/her the sales staff responded by saying he/she is very private and would rather not. This car was adversitied on Autotrader and Cars.com as a pristine well cared for car with a recent Pre-purchase inspection performed by Boardwalk Ferrari of TX. The staff did a great job providing pics and vids of the car to give me a good visual of the car given I live on the east coast and would be buying sight unseen. They provided a copy of the service record for the work that was performed by Boardwalk over the last 30-60 days which included a clutch replacement, fuel sensor and other work that totaled $12k. The presentation of this Pre purchase inspection, the reassurance of the sales staff that I'm buying a "turn key" car along with all the due diligence I did on my part I decided to buy the car. Fast forward a couple weeks later (Monday the 28th of November) I received the car via enclosed trailer. That night I drive the car 5 miles home and by the time I got home, the car smelled like gas. It was bad enough that the smell of gas was penetrating through two sets of doors and coming into our living room. That night I also noticed lifter and valve noise from the engine that was very disconcerting. The next morning I called the my local Ferrari shop Competizione and towed the car there to have it checked out by the two owners/master Ferrari certified techs. They did a inspection of the car and found a cracked fuel pump leaking fuel which explained the strong gas smell. There was gas sitting on top of the pump creating a seriously dangerous environment for a mid-engine car. That was just the beginning. The techs could hear the unusual exhaust note so they inspected and tested the driver side header/exhaust manifold and found that it was cracked and damaged. To make matters worse the headers had been in this condition long enough to spit metal shavings back into the cylinders and damage the cylinder walls. The techs discovered this by using a scope to visually inspect the cylinder walls. We are now talking about $50,000 plus worth of damage on a car that cost less than $100k. Headers $6-$8k, fuel pumps $1500-$2k, engine rebuild $40-$50k.
My mechanics asked to see a full copy of the pre purchase inspection report. They made me aware that what I had in hand from the seller/owner was just the receipt for the items addressed not the full report and Boardwalk Ferrari's recommendations for repairs. I asked both MBNWA and Boardwalk Ferrari but neither would provide it. They insisted what I had was all there was. So an inspection report without a report ?!
I took the photos of the cylinder walls, the videos of the engine noise and all the other evidence I had and shared it with MB. I gave them the benefit of the doubt and assumed that they didn't know these issues existed (I know that the owner knew exactly what he was doing). I offered to ship the car back to them at my cost $2200 total round trip plus $1100 in mechanics costs incurred and asked for my money back. No one in the right mind would pay almost $100k for a car that needs $50k in repairs when it reaches them (I've driven the car 5 miles since it left the delivery truck).
Instead of doing the right thing and taking the car back, I was told the PPI stated the car was fine so they will not take on any other responsibility.
Anger, frustration, sadness, pain, hurt, taken advantage...all feelings I've felt over the last few days. I worked eight years to make this dream come true and overnight they turned it into my worse nightmare.
If the owner of the dealership has no ethics, what can you expect from operations and the general way this group does business. Do your homework before you put a penny in this dealership's pocket. It goes without saying that I don't recommend doing any type of business with this dealership. I'm willing to talk on the phone and share my experience with anyone looking to deal with them.
We had a limb fall on a car we recently purchased and took it to Prairie Creek Auto body to be repaired. When we bought the car one of the letters in the name was missing and we told them to replace that also. There was also a piece missing on the right headlight that we told them we would fix after the first of the year to get Christmas out of the way. They went ahead and ordered and replaced the headlight piece anyway even though I was specific that it be done after the first of the year and then insisted we pay for it now, never offered to let us pay for it after the first of the year. They said they would knock off the labor for the headlight but still insisted we pay now. We had to take almost $200.00 out of our Christmas money to pay the extra that we were not expecting to until after the first of the year. I will never take another vehicle to them!
Ordered and paid for an item in the middle of November from them under "Sports Fan Island" and they have never sent it. I emailed them, no response. I called, no answer and voicemail not set up. Posted a comment on their Facebook page under a post and they deleted it and also blocked people from being able to make comments. I don't have the item, yet they have my money.
This is a review for ABF Freight in the San Francisco Bay Area. This company is the parent organization but it goes for them as well. This is probably the worst experience I have had with a local business. We ordered a Entertainment center from Amazon. After jumping through some hoops with my home owners I finally got them to set a delivery time where I could reserve the loading dock at my building. I live in a large apartment building in San Francisco. Well the delivery guy shows up 15 minutes late and right off the bat is very rude to me and the HOA person holding the loading dock open for him. This is after we held the dock open 15 minutes past closing for him! Then he decides for some reason that he does not want to leave the truck to make the delivery says he will leave the delivery on the curb? What the heck? It is a 200 pound box and he refuses to deliver the box to the door? This is Amazon you deliver to the door! He calls his dispatch and after a few minutes yells at us saying he's lived here for 30 years and he's not going to take it, closes his truck door and drives off with the entertainment center refusing the delivery! I could not believe it. Just horrible horrible service. After calling the company the dispatch person was no better and states they don't deliver to the door only through "one threshold" this is ridiculous. Long story short we had to cancel the order. Good thing that Amazon has excellent customer service and refunded no problem.
Beware if you order anything from Amazon and its coming from this company. Run run run away quick!
I began services with ENTERGY on September 15, 2015 and was told that my $210 Deposit would be returned after having services for one year without any late payments. I was a loyal customer for the entire year. During the first week of October 2016, I called Entergy to inquire about my October Bill and was told that I didn't have to pay the October Bill, because I would be given credit for the Deposit for having my services for a year with on time payments. I called Entergy again In October to find out when the credit would be given. Now, I'm told by a Supervisor that Entergy reviews the bill history in October, at the 13th month, and because I did not pay the bill by October 20, 2016, I would not be eligible to receive my Deposit. THIS is totally contradictive to Entergy's statement upon initially obtaining services when WE as Customers are told that the Deposit would be returned upon one year of on time payment history. ONE YEAR IS ONE YEAR!!! One year of service FOR ME ended in September 2016. IF THE 13TH MONTH RULE is really the Policy, then why "intentionally" mislead Customers??? Customers should be told the TRUTH that we have to have a history of on time payments of 13 months instead of 12 months. Furthermore, I called Entergy and was told by the Representative NOT to pay the October Bill, because I should have been given the credit already since I had my service for one year in September 2016. I feel very violated, because I was intentionally misinformed and this was only a scheme for Entergy to keep my Deposit. THIS is NOT AT ALL how LOYAL Customers should be treated. ENTERGY is WRONG and ALL Potential Customers need to be AWARE of this tactic they use to keep from honoring their claim to refund our Deposit after one year of service with on time payment history. IF I had been properly informed; I would have paid my bill on time in the 13th month of October 2016. I AM VERY DISSATIFIED WITH ENTERGY and how they manipulate, false advertise and treat Customers. ALL ENTERGY POTENTIAL and CURRENT CUSTOMERS NEED TO BE AWARE OF THIS INCIDENT TO AVOID THE SAME THING HAPPENING TO THEM!! The Water Department, unlike Entergy notified me at the beginning of October 2016 that I had a Credit and NOT to pay the Bill, because I paid for one year of on time payments.
SEE, THE DIFFERENCE in Reliable and Businesses with INTEGRITY!!!
BRIDES BEWARE! I strongly recommend considering RSVP Event Rentals over this place. As a native and former resident of Fort Smith, I am embarrassed for our community. It seems professional and quality services have flown the cuckoo's nest. Our wedding caterer has spent weeks trying to coordinate vendor services with this company. We had also met and talked with staff directly but for some reason what we were told and given (in typed invoices) kept changing when the caterer called. So, during the Thanksgiving break, I was home and stopped by to make sure the items we wanted were still available. I initially had plans to meet with them that following Saturday but my travel plans changed due to the weather. The owner initially greeted me with a hug when I told her who I was and explained I couldn't stay till Saturday and said she would take a moment to look over the invoice with me. However, before doing so she had to assist a couple of other customers. While I waited, I watched and heard her yell and confront another customer despite the fact the woman kept telling her she was "just the pick up person". I thought that was very unprofessional and walked away embarrassed for the customer. From what I understood, the other employee apologized to the woman for the way she was treated. Afterwards, I could tell she was still tensed up when she walked over to meet with me so I tried to overlook the first snappy responses to my questions about the inventory items. She then accused my caterer of "price haggling" and said he was going back and forth with the other company to get the lowest price. I replied, "Well, wouldn't you?" I explained I was not involved with any other negotiations and that we had been satisfied with what we received from them; my only goal today was to make sure the items would be available. She then stated she would not have the napkins we wanted and would not be ordering any more. Then she quoted double the price for the dance floor and when I showed her the invoice quotes, which were lower, she got upset, threw up her arms and storm away telling me to just "forget it" since I was going to just go back and compare prices. Really, lady? All of this in front of yet ANOTHER customer. I told her she was being very unprofessional and that she needed to be ashamed of herself. She was literally throwing a fit and told me to leave her store. She made another comment about me going to RSVP and I thanked her for validating the reason I should; then marched right over there and got everything squared away for less the price. I had NEVER met or talked with the owner before this day. The employee I spoke with apparently was no longer there because her "she's had a lot of problems this year"; per the owner her husband and mother both died and she "had her own medical problems" (I didn't need to know that). I was willing to overlook the wrinkled panels I would have to iron and the spotty glassware I'd probably have to clean and do business with her because we had already started working with them but when she went back on the quoted rates and threw her tantrum I was done. I think she expected me to be as tacky and loud as she was but God warns of arguing with a "fool"; and it was very foolish of her to treat a paying customer that way. Business owners like this is why Fort Smith can't thrive as much as Fayetteville and the rest of NW Arkansas. She was disgusting and extremely unhinged. You only get one chance to make a first impression and she blew it! If RSVP can't accommodate what you need, consider driving to Fayetteville.
I purchased a pair of expensive Justin Boots for a birthday gift for my wife. They sat unopened for 5 weeks awaiting her birthday. When she opened them, it turns out that they were the wrong boots. I tried to exchange them and pay the difference for more expensive boots, but was not able to, even though they still had the tags and were never out of the box for more that 5 minutes. BUYER BEWARE OF THIS COMPANY. TERRIBLE CUSTOMER SERVICE POLICIES.
Had a problem with our Maytag washer. We took a short video of the problem we were having to aid the diagnosing. When the guy showed up, he looked at video and then said he didn't have to do any more diagnostics and gave us a quote for $990.08. He said we had a bad transmission. He didn't give us a written quote mind you, just verbal info that my husband wrote down. He didn't even put hands on the washer. The problem was not something that happened all the time, which is why we took the video, to give him a staring point in diagnosing. When I found out from someone else that likely wasn't the problem, after we'd already bought a new washer and dryer, I contacted the office. None of the three managers were there at the time so I left a message, I was promised a call back the following Monday- 11/18. I never got one, given that it was a short week I waiting until 11/28 to call again and left a message. I got a call back from Bob- who was kind of rude. He said he looked at the 'system' and brought up the quote as well as notes from the tech saying that he had reached in the washer and spun the tub and it was "all loose". That was a complete lie because as I have already stated, he did not put his hands on the washer. The system also showed that he diagnosed the support for the tub had broken. He never said anything about the support for the tub being broken at the house only that the transmission was bad. If the support for the tub was broken, I would think it would not work at all or the problem would be constant but it wasn't and the washer was still working fine, just a little loud at times. This was a wasted $87.75. The guy we gave the washer to got a great deal though. :(
I did not want to have Windstream as my internet provider, but my family moved to a new house in an area where we had no choice as they were the only providers for the area. I had had a previous bad experience with them (long story short, I was out $80 to have them tell me they did not service the apartment complex I was living in at the time and did not get reimbursed my money). I received internet service from AT&T with no issues whatsoever. What they said I owed each month when I first spoke to a sales rep was exactly what I paid each month.
Unfortunately, not the case with Windstream. Naturally, it started off as a bad experience as I was needing internet ASAP for work. I work Tuesday - Friday and could not take off work for someone to come by and get everything set up. I received an e-mail saying that 2 days from receiving the e-mail someone would be by. I had to work so I called them to see if they could come by sooner than that. Nope. That was their only day unless I wanted to wait another week. I use internet for work so this was out of the question. It was frustrating trying to deal with this when I only had a 2 day warning. Please send out scheduled times sooner than 2 days beforehand so we can make arrangements accordingly.
Next, I went online to pay my bill and hello, sticker shock. $165 for internet and cable? Not what I had been told. I was told the pricing for the wireless internet and the cable and the modem rental (yes, that's ridiculous too! I already have a modem, but of course, they can't use it since it's not a Windstream one.) I was expecting the total for the month to be somewhere in the $80 range. Looking at the bill, there is over $20 in extra charges and taxes that was not explained to me when I agreed to use Windstream. I call to see what is going on with this. The lady helping me, although super nice about the situation, explained that the extra fees and charges go along with the phone service (which you have to have if you plan on using wireless internet, however we just use our cell phones). Great, an extra $20 for something we aren't using.
All in all, Windstream seems as if they are out to get you with hidden fees and surcharges. They lock you into a 2 year contract and the customer can expect to see the fees add up on their bill. Very disappointing. I would never have used Windstream if I had a choice, and if you do have a choice, stay far away!
The only positive I see with them is that their employees are very nice and courteous, however it does not make up for the fact that I am out $165 for the month.
Have been with Bud Anderson Heating and Cooling for many years. I love that they call to remind me it's time for maintenance, call to remind me of the appointment day and time, call to tell me they are on the way to my house. In other words, their CUSTOMER SERVICE is excellent! Every heat/air problem I have ever had has been addressed, diagnosed and fixed within 24 hrs. I think they are excellent.
I am very happy that I found Jeff! He is professional and very responsive. He quickly answered my inquiry and provided a thorough estimate. His team was able to get to my project quickly and the work was completed just as we discussed. Jeff followed up with an email making sure everything was to my expectations. Great customer service, beautiful work, affordable and reliable. I can now have the peace of mind that my yard will always look beautiful! Don't hesitate and give them a call today!
Used for the first time - scheduled non-emergency visit for shower drain slow drain.
Tech was super awesome, knowledgeable, courteous, and very dog friendly. Billing was more reasonable than competitors -- HIGHLY recommend.
Purchased a ring December 2015 for around $5700. Fell on hard times was trying to resale ring November 2016 found out its only worth $800 - $1000. The ring doesn't show if it's 10k or 14k white gold. I hate the day we ever walked into this place. Went in to get the ring appraised they had a different ring purchased under our name. We were sold extremely low quality jewelry. VERY dissatisfied!
If you deal with Bob's, you will be dealing with one of the most honest people you have ever dealt with. What a pleasure to find someone who has the integrity that is so lacking in today's business world. I ordered a magazine over 2 years ago for one of my safe queens, a Browning Challenger made in Belgium, and finally went to shoot it a few weeks ago. It fit, but didn't work. I corresponded with Bob and he offered to exchange the mag for the correct one if he had one, or refund me in full - after I told him he should charge me a restocking charge if he didn't have the correct one! Unfortunately, he didn't have the correct one - they are like hen's teeth to find - so he refunded me AFTER 2 YEARS in full! If you need something gun related, go to his website and see if he has it - you will be doing business with the best! Tony Z
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