This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Big Smith Roofing, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating because it is out of business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||4|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||8|
Additional Complaint Information
Since 2013, Big Smith Roofing has had a pattern of complaints alleging inferior workmanship, failure to make promised repairs, and failure to honor warranty terms. Consumers also complained that phone calls to the business were not returned, general difficulty making contact with representatives from the business, and problems obtaining a scheduled date for repairs.
BBB notified the company of the pattern of complaints but the company never responded.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Contractor's Licensing Board
4100 Richards Road
North Little Rock, AR72117
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Elizabeth Smith (Co-owner)Mr. Christian Pacheco (Operations Manager)Ms. Brenda Roland (Office Manager)Mr. Chris Smith (Owner)
Number of Employees
Roofing Contractors, Home Improvements, Contractors - General
BBB Warns Spring Time Brings Home Improvement Scams
Safe & Sound: Securing Your Home
Winterizing Your Home