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Arkansas

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This Business is not BBB Accredited

Big Smith Roofing, LLC (Headquarters)

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Phone: (479) 806-7967Fax: (479) 242-2753View Additional Phone Numbers500 Old Highway 271, Fort SmithAR 72916-8292 ! There is an alert for this business !

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BBB Accreditation

Big Smith Roofing, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues4
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 8

Additional Complaint Information

Since 2013, Big Smith Roofing has had a pattern of complaints alleging inferior workmanship, failure to make promised repairs, and failure to honor warranty terms. Consumers also complained that phone calls to the business were not returned, general difficulty making contact with representatives from the business, and problems obtaining a scheduled date for repairs.
BBB notified the company of the pattern of complaints but the company never responded.

Additional Information

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BBB file opened: 08/01/2008Business started: 01/01/2003
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's Licensing Board
4100 Richards Road
North Little Rock, AR72117
(501) 372-4661
http://aclb.arkansas.gov

Type of Entity

Limited Liability Company

Contact Information
Principal: Elizabeth Smith (Co-owner)Mr. Christian Pacheco (Operations Manager)Ms. Brenda Roland (Office Manager)Mr. Chris Smith (Owner)
Number of Employees

8

Business Category

Roofing Contractors, Home Improvements, Contractors - General

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.