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BBB Accredited Business since 02/13/2001

U-Pack (Headquarters)

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Phone: (877) 453-7274Fax: (479) 494-6925View Additional Phone Numbers6201 Rogers Ave STE J, Fort SmithAR 72903-3902

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BBB Accreditation

A BBB Accredited Business since 02/13/2001

BBB has determined that U-Pack meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised U-Pack's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 81 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

81 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues6
Billing / Collection Issues15
Delivery Issues18
Guarantee / Warranty Issues1
Problems with Product / Service41
Total Closed Complaints 81

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on U-Pack

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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This company is a subsidiary of ArcBest Corporation.

Due to a conflict of interest with federal guidelines, ABF U-Pack Moving is not able to participate in arbitration. This business is classified as a motor carrier, not a household carrier, because the containers or trailers are entirely loaded and unloaded by an individual other than an employee or agent of the motor carrier. Thus, this business is not subject to all of the same US Code of Regulations as a household carrier.

BBB file opened: 02/19/1998Business started: 01/01/1997
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

U.S. Department of Transportation - FMCSA
1200 New Jersey Avenue SE
Washington, DC 20590
(202) 366-4000
http://www.fmcsa.dot.gov/

Arkansas Highway and Transportation Department
P.O. Box 2261
Little Rock, AR 72203
(501) 569-2000
http://www.arkansashighways.com

Type of Entity

Corporation

Incorporated: July 2013, AR

Contact Information
Principal: Ms. Jennifer Sanchez (Manager, Quality Assurance)Ms. Chelsea Sykes (Senior Manager, Operations)Mr. AJ Jones (Director, U-Pack)Mr. Andrew Schweizer (Vice President)
Number of Employees

110

Business Category

Movers, Moving Services - Labor & Materials, Containerized Freight Service

Products & Services

This company offers out-of-state moving services.

Alternate Business Names
ABF U-Pack Moving, ABF Logistics, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.