BBB Accredited Business since 02/13/2001
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A BBB Accredited Business since 02/13/2001
BBB has determined that U-Pack meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised U-Pack's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 81 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||6|
|Billing / Collection Issues||15|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||41|
|Total Closed Complaints||81|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on U-Pack
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
This company is a subsidiary of ArcBest Corporation.
Due to a conflict of interest with federal guidelines, ABF U-Pack Moving is not able to participate in arbitration. This business is classified as a motor carrier, not a household carrier, because the containers or trailers are entirely loaded and unloaded by an individual other than an employee or agent of the motor carrier. Thus, this business is not subject to all of the same US Code of Regulations as a household carrier.BBB file opened: 02/19/1998Business started: 01/01/1997
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:U.S. Department of Transportation - FMCSA
1200 New Jersey Avenue SE
Washington, DC 20590
Arkansas Highway and Transportation Department
P.O. Box 2261
Little Rock, AR 72203
Type of Entity
Incorporated: July 2013, AR
Contact InformationPrincipal: Ms. Jennifer Sanchez (Manager, Quality Assurance)Ms. Chelsea Sykes (Senior Manager, Operations)Mr. AJ Jones (Director, U-Pack)Mr. Andrew Schweizer (Vice President)
Number of Employees
Movers, Moving Services - Labor & Materials, Containerized Freight Service
Products & Services
This company offers out-of-state moving services.