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BBB Accredited Business since 04/28/2005

Frank Sharum Landscape Design, Inc.

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Phone: (479) 646-6517Fax: (479) 646-692610012 Hwy 71 South, Fort SmithAR 72916

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BBB Accreditation

A BBB Accredited Business since 04/28/2005

BBB has determined that Frank Sharum Landscape Design, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Frank Sharum Landscape Design, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/23/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: The end of March my husband and I went to ******'s to buy plants for our new house and a lady helped us with Rhododendrons, they were around $35 each, we ask if they were full sun was told yes, warranty she said 1 yr, the questions most people ask when purchasing plants that know very little about them. They give you a purchase loading ticket for the cashier, no one said to read that loading ticket, no one said here is the paper with all the information/warranty on it, just give this to cashier. We did we spent about $600 there with 2 trees we bought too. Well now the plants are dying and we took this matter up with them and all they can say was we should have read the loading ticket, we aren't watering them enough,(when on tag on plant it says keep moist is all it says) everything was on us to get out of either replacing the plants is really all we wanted, no refund but refund for those are only 50% of your $ for 6 months in which is not what we were told, then they tell us the lady was a VOLUNTEER who helped us and had no care in the world that we were misinformed by a volunteer it was more of another way they could get out of the situation. We had no idea she was a volunteer. We are people who don't have tons of money to lose like this, these plants die who knows when we can replace them, we used our income tax refund to get these. I would not recommend doing business here ever. We will buy from people who stand by their product, commitment to good customer service, and who care about their customers. I can guarantee I have several people who will not buy from there that are buying a house or remodeling that see what we have and what we have went thru that will not go there. They say "word of mouth" is best advertisement. Also my husband said when he talk to the owner he said he don't like these plants for this area, so we wonder why he would even have them to sale to people??
Product_Or_Service: Plants

Business' Initial Response
Contact Name and Title: ***** ******
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@sharums.com
Mrs. Parson phoned in previosly and said that she did not have any receipts, or could not find her receipts. She swore that we did not give her any warranty. I spoke with Mr. ******* at the garden center when he had his receipt. He showed me the pictures on his phone and I asked him how often he was watering. He told me Once a Week. At the time he was here it was hot and dry and I informed him that once a week was not adequate. They needed to be watered daily. He then questioned me on the if they would grow in full sun. I responded to him, if they were cared for and mulched they would live. I did respond that Rhododendrons are temperamental and will require more care like an azalea. He asked why he was not informed of this. I asked him who helped him and he did not know nor did he have the load ticket so I could verify the name. I asked him if it was one of the Master Gardener volunteers that we had helping in the spring, and he did not know. He then gave me the loading ticket. I saw it was Kim who is Part time on weekends, not a volunteer and is very knowledgeable about plant materials. I asked *** about the customer and she remembered dealing with them. They insisted on Rhododendrons because they liked them. Kim said she did inform them of the additional care. I did explain to Mr. ******* that they warranty statement in noted on the front of the Loading Ticket and the information is on the back with all the warranty information. The main reason for the plants not doing good is lack of water which is beyond the control of ******'s Garden Center. I did inform him of the 6 months 50% warranty which he did not like. If a customer wants a plant all we can do is instruct them on proper care and usage. Proper care is up to the customer and ******'s cannot be held accountable for the customer lack of care. I did inform Mr. ******* that I would warranty for the 6 month 50% replacement value, and he did not seem interested at this point. He was accusing of Sharun's of misinformation, when the whole cause of plant failure was lack of water. I told him the rest of his plants looked good. One looked dead and one was stressed due to lack of water. I asked him what he wanted to do? He just left.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all yes I did call and spoke with Mr ****** him and explained the issue and that I will send my husband out there to talk to him that "yes" we have the receipts we knew to keep them as we done with buying plants from them and other places like Lowes. I did not have the receipts on me at the moment of the phone call because I was on a break from work. I do not carry receipts like that one me they were at home in a file! Yes he did tell my husband " If he were the sale person he would not have recommended those plants to us because it is hard to keep them around here"! My husband did not make up that statement. Why would we want to PAY HIM another dime for same plants that will not survive, and at only 50% replacement we would have to pay him more money. NO WAY! He can replace the plants with a 50% value of another type of bush that will grow in this area but I will not give him anymore money for same bushes he claims do not grow well here. He is correct he has not met me in person but has spoke to me once on the phone. After my conversation with Mr. ****** that is when I told my husband to go speak to him and show him the pictures. My husband never said I water once a week we bought trees at same time so we know he watered more than that! NO I refuse to take 50% replacement on same plants to have them die as well and as Mr ****** said he would not have recommended these to us if it had been him to help us in first place. We have already had many people in the neighborhood and friends and family see the plants and know this story. It is sad we lost a lot of money on plants. We will buy from people who are based on customer satisfactory and back their products. There is a reason on those plants it is only a 50% replacement and not 100%. We will recommend to all we come in contact with they buy from people who warranty better than Sharums on plants.

Business' Final Response
The ******* had called into the garden center before Mr ******* came out. When they phoned in this is what I was told that they could not find the receipt. Mr. ******* did have the receipt when I talked to him and that is when I pointed out the warranty information to him. I informed him there was a 50% replacement policy (NOT REFUND) on materials except the exclusions on the back of the loading ticket. Lack of care in watering is an exclusion to void the warranty. At this point he asked me to look at the photos and see what I thought. From looking at photos on his cell phone two on the end plants were suffering from severe lack of water. I told him to start watering immediately daily to see if they can make the turn to the better. Mr. ******* did not mention anything else about replacement. Sharums will honor the 50% replacement warranty, but I do not have any Rhododendrons at this time. I will have some in this spring. If they would like replacement I will extend the warranty until we get some in this spring.
As per Kim and the volunteer, Mr. ******* did not produce the receipt until latter in our conversation. I was questioning him who waited on him. I asked him if they were wearing a yellow vest, they were Master Gardener volunteers. Kim is a paid employee and is knowledgeable on plant materials. When he showed me the receipt I was able to confirm who waited on the *******. I did explain to Mr. ******* why I was asking to determine who waited on him.
I never met or talked to Mrs. *******. I feel there is some information that has been miss-communicated. At the time that I was shown the picture only two plants looked stressed. Now they are saying they are all dead. Mrs. ******* made the statement that I accused them of neglect due to lack of watering. It was Mr. ******* that informed me that he was only watering once a week. ******'s prides themselves on quality plants. If plant materials will not grow in this region we will not stock them. The Warranty that I offered still stands as a 50% replacement, and not a refund.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Landscape Contractors, Lawn & Garden Sprinkler Systems, Sod & Sodding Service, Landscape Designers

Additional Information

top
BBB file opened: 06/23/1998Business started: 01/01/1978
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

AR State Plant Board
1 Natural Resource Drive
Little Rock, AR72205
(501) 225-1598
http://plantboard.arkansas.gov

Contractor's Licensing Board
4100 Richards Road
North Little Rock, AR72117
(501) 372-4661
http://aclb.arkansas.gov

Type of Entity

Corporation

Incorporated: April 1992, AR

Contact Information
Principal: Mr. Frank Sharum (President)Ms. Marla Miller (Office Manager)Ms. Jana Sharum (Secretary/Treasurer)
Number of Employees

42

Business Category

Landscape Contractors, Lawn & Garden Sprinkler Systems, Sod & Sodding Service, Landscape Designers

Products & Services

This company offers landscape installation and design including waterfalls, foundations, sprinkler systems, lightscaping, retaining walls, sodding, and shrubs.

Industry Tips
Remodeling

Map & Directions

Map & Directions

Address for Frank Sharum Landscape Design, Inc.

10012 Hwy 71 South

Fort Smith, AR 72916

To | From

LocationsX

2 Locations

  • 10012 Hwy 71 South 

    Fort Smith, AR 72916

  • PO Box 6524 

    Fort Smith, AR 72906-6524(800) 525-1808

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Frank Sharum Landscape Design, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Landscape Contractors

Remodeling
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