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FireQuest International, Inc.

Phone: (870) 881-8688Fax: (870) 881-8686

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/05/2014Problems with Product / Service | Read Complaint Details
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Complaint
I had purchased some sight paint from Firequest Received broken open. Called 3 weeks ago and was promised they would send replacements. Never received
Called them and they said it was sent out. Never received and they couldn't provide a tracking number. Want replacement or full refund inclusing shipping charges.

Desired Settlement
Replacement or full refund including shipping charges.

Business Response
E-mail from business:

*************,

Today we recieved a letter from you in regards to *************. I called the customer to make sure he had recieved his order and he had. I'm guessing that this clears up the matter. If not please feel free to contact us via email at ******************* or give us a call at ************.

Thanks,
*********
FireQuest

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.