BBB Business Review

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DormSmart.com, LLC

(877) 616-3676View Additional Phone Numbers609 SW 8th Street, Suite 600, BentonvilleAR 72712-7568http://www.dormsmart.com

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Description

DormSmart.com, founded by parents and college students, opened on the World Wide Web in August of 2009. DormSmart connects college-bound students, parents, and universities to smart, safe, attractive, and affordable dorm room supplies.

BBB Accreditation

DormSmart.com, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised DormSmart.com, LLC's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Additional Information

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BBB file opened: 09/09/2011Business started: 09/01/2009
Type of Entity

Limited Liability Company

Contact Information
Principal: Ms. Christi Leslie (Founder & CEO)Customer Contact: Mr. Scott Leslie (Director)
Number of Employees

5

Business Category

Internet Shopping

Products & Services

DormSmart's inventory includes a variety of college dorm essentials and accessories such as compact appliances, twin XL bedding, college trunks, cooking supplies, dorm decor, laundry supplies, lighting, rugs, storage solutions, tool kits and more.

Hours of Operation

Customer Service Hours: 24/7 Online and 9:00 a.m. - 6:00 p.m. CST Monday - Friday by Phone or Saturday 9:00 a.m. - 1:00 p.m. CST

Refund and Exchange Policy

Dormsmart.com LLC offers a 30 day return policy to give customers ample time to evaluate and return product. They will refund the amount you paid for your product, less their original shipping cost. They never charge manufacturer restocking fees to our customers, rather we absorb them. All returns required a RMA.

For detailed return information visit:

http://www.dormsmart.com/dormSmart-store-policies-18.html#Return_Policy

Service Area

Online - US

Alternate Business Names
dormsmart.com, thetrunkstore.com

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.