BBB Accredited Business since 08/12/2011
The Springs Hotel & Spa
Phone: (501) 624-5521Fax: (501) 624-4635View Additional Phone Numbers135 Central Ave, Hot Springs, AR 71901-3529
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A BBB Accredited Business since 08/12/2011
BBB has determined that The Springs Hotel & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised The Springs Hotel & Spa's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Billing / Collection Issues||1|
|Problems with Product / Service||3|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
This business is known as Hill Wheatley Downtowner Hotel and Spa.BBB file opened: 05/13/1996Business started: 01/01/1964New Owner Date: 06/01/2006
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Arkansas Health Department
4815 West Markham Street
Little Rock, AR72205
Type of Entity
Limited Liability Company
Business ManagementPrincipal: Mr. Lance Gibson (General Manager)
Contact InformationMs. Fran Garey (Owner)
Number of Employees
Hotels, Day Spas