BBB Business Review

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BBB Accredited Business since 08/12/2011

The Springs Hotel & Spa

Phone: (501) 624-5521Fax: (501) 624-4635View Additional Phone Numbers135 Central Ave, Hot SpringsAR 71901-3529

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BBB Accreditation

A BBB Accredited Business since 08/12/2011

BBB has determined that The Springs Hotel & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised The Springs Hotel & Spa's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues1
Problems with Product / Service3
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 6

Additional Information

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This business is known as Hill Wheatley Downtowner Hotel and Spa.

BBB file opened: 05/13/1996Business started: 01/01/1964New Owner Date: 06/01/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arkansas Health Department
4815 West Markham Street
Little Rock, AR72205
(501) 661-2000
http://www.healthyarkansas.com/

Type of Entity

Limited Liability Company

Business Management
Principal: Mr. Lance Gibson (General Manager)
Contact Information
Ms. Fran Garey (Owner)
Number of Employees

30

Business Category

Hotels, Day Spas

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.