BBB Logo

Better Business Bureau ®
Start With Trust®
In Arkansas

BBB Business Review

Is this your Business?

BBB Accredited Business since 05/05/2000

Jones Heating and Air

Phone: (501) 778-3324Fax: (501) 778-3389View Additional Phone Numbers520 Edison Avenue, BentonAR 72015

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/05/2000

BBB has determined that Jones Heating and Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Jones Heating and Air's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Additional Information

top
BBB file opened: 02/12/1997Business started: 01/01/1985
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's Licensing Board
4100 Richards Road
North Little Rock, AR72117
(501) 372-4661
http://aclb.arkansas.gov

HVAC Licensing Board
4815 West Markham Street
Little Rock, AR72205
(501) 661-2642

Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Randy Jones (Owner)Ms. Rhonda O'Neal (Office Administrator)
Number of Employees

30

Business Category

Heating & Air Conditioning, Geothermal Heating & Cooling, Heating Contractors, Air Conditioning Contractors & Systems

Industry Tips
Remodeling
Air Conditioning Service and Maintenance
Dont Get Burned by Furnace Fraud
Fall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.