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This Business is not BBB Accredited

Rack Furniture Group for Children, LLC

(479) 715-64452713 SE I St Ste 1, BentonvilleAR 72712-0078

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BBB Accreditation

Rack Furniture Group for Children, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Rack Furniture Group for Children, LLC's rating include:

  • 3 complaints filed against business that were not resolved.
  • Failure to respond to one complaint filed against business.

Customer Complaints SummaryRead complaint details

44 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service43
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 44

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning issues with products they ordered online. The BBB sent the business a letter regarding this pattern.

In 2014, Rack Furniture Group for Children, LLC has had several active consumer complaints with the BBB of Arkansas.

Consumers have complained about ordering products and not receiving their instructions. Additionally, they complain that parts are either missing and/or broken. Further, they report their phone calls to the business are not returned and that the service url is invalid.

Consumers report general difficulty making contact with representatives from the business, and problems obtaining shipment.

The business responded to the BBB by stating, "we have added 2 more customer service reps and now have our whse in CA sending out parts as well. We are in the process of updating our website, which should be done this month. With all these changes we feel confident to be able to handle customer service better."


Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Rack Furniture Group for Children, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 06/29/2009Business started: 11/01/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Company

Business Management
Principal: Mr. Andy Russell (Co-Owner)
Contact Information
Mr. Chip Millard (Co-Owner)Mr. Ken Waldman (Co-Owner)
Number of Employees

6

Business Category

Furniture - Childrens

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.