This Business is not BBB Accredited
Rack Furniture Group for Children, LLC
(479) 715-64452713 SE I St Ste 1, Bentonville, AR 72712-0078
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Rack Furniture Group for Children, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Rack Furniture Group for Children, LLC's rating include:
- 3 complaints filed against business that were not resolved.
- Failure to respond to one complaint filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||43|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||44|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning issues with products they ordered online. The BBB sent the business a letter regarding this pattern.
In 2014, Rack Furniture Group for Children, LLC has had several active consumer complaints with the BBB of Arkansas.
Consumers have complained about ordering products and not receiving their instructions. Additionally, they complain that parts are either missing and/or broken. Further, they report their phone calls to the business are not returned and that the service url is invalid.
Consumers report general difficulty making contact with representatives from the business, and problems obtaining shipment.
The business responded to the BBB by stating, "we have added 2 more customer service reps and now have our whse in CA sending out parts as well. We are in the process of updating our website, which should be done this month. With all these changes we feel confident to be able to handle customer service better."
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Rack Furniture Group for Children, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Limited Liability Company
Business ManagementPrincipal: Mr. Andy Russell (Co-Owner)
Contact InformationMr. Chip Millard (Co-Owner)Mr. Ken Waldman (Co-Owner)
Number of Employees
Furniture - Childrens