BBB Accredited Business since 08/02/1990
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A BBB Accredited Business since 08/02/1990
BBB has determined that Wal-Mart Stores, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||953|
|Billing / Collection Issues||269|
|Guarantee / Warranty Issues||192|
|Problems with Product / Service||2072|
|Total Closed Complaints||3547|
Customer Reviews Summary Read customer reviews
139 Customer Reviews Customer Reviews on Wal-Mart Stores, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||139 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: March 1970, DE
Contact InformationCustomer Service Principal: Mr. Kevin Marino (Operations Manager)
Number of Employees
Products & Services
Walmart.com is an online shopping website headquartered in Brisbane, California. Complaints regarding Walmart.com purchases are directed to the Golden Gate BBB for processing. To view the BBB Business Review for Walmart.com, please visit http://www.bbb.org/greater-san-francisco/business-reviews/internet-shopping/walmartcom-in-san-bruno-ca-64742#. The Golden Gate BBB may be contacted by e-mail at firstname.lastname@example.org or by phone at (866) 411-2221.
Complaints involving Wal-Mart credit card issues are processed by the Dayton, Ohio BBB. This BBB's office may be contacted by e-mail at email@example.com or by phone at (937) 222-5825.