BBB Business Review
This Business is not BBB Accredited
Textbook Wheel
Find a LocationPhone: (415) 259-6354Fax: (801) 515-90572681 Pike Ave, North Little Rock, AR 72114-1926http://www.textbookwheel.com
BBB Business Reviews may not be reproduced for sales or promotional purposes.
BBB Accreditation
Textbook Wheel is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Textbook Wheel's rating include:
- Length of time business has been operating.
- 19 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Textbook Wheel's rating include:
- Response to 19 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
According to BBB files, this business has a pattern of complaints concerning nonpayment for book(s) sent to Textbook Wheel when using a prepaid label provided by the company. The prepaid label does not include insurance or tracking, and the business does not assume responsibility for lost or damaged shipments. A customer can opt to arrange for shipping through USPS to include these services at their own expense. Consumer complaints further state Textbook Wheel claims that it did not receive the books in cases where a prepaid label was used. In other instances, Textbook Wheel states that it has processed a check, but the consumer did not receive the payment.
According to Textbook Wheel's website, the prepaid label is for Media Mail and shipments can take up to 3 weeks to arrive at their facility.
Customers also state they have difficulty reaching this business to inquire about the nonpayment. They either get voice mail or a message that the voice mailbox is full rather than reaching a person and rarely receive a return call. After receiving a complaint from the BBB, this business has corresponded with the BBB only via email.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Billing / Collection Issues | 2 |
| Delivery Issues | 1 |
| Problems with Product / Service | 13 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 19 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Limited Liability Company
Contact Information
Principal: Mr. Robert L. Guthrie (Owner/Manager)Ms. Jennifer Cagan (Office Manager) Woodlee T. Hunt (Incorporator)Number of Employees
3
Business Category
Books - Used & Rare
Alternate Business Names
TBW TechnologiesLocationsX
3 Locations
PO Box 241371
Little Rock, AR 72223-0007Directions
PO Box 9998
Little Rock, AR 72223Directions
2681 Pike Ave
North Little Rock, AR 72114-1926Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Textbook Wheel is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Books - Used & Rare
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.