BBB Business Review

This Business is not BBB Accredited

Car Corner Auto Body

Phone: (479) 262-6673Fax: (479) 474-11975402 Alma Hwy, Van BurenAR 72956-7230http://www.carcornerauto.com

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BBB Accreditation

Car Corner Auto Body is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Car Corner Auto Body's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Car Corner Auto Body

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/12/2013Problems with Product / Service | Read Complaint Details
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Complaint
Paint job was bad and parts were replaced incorrectly. Some not even replaced. They had the car a month. Door and hood both need adjustments.
The work was not good at all. The guy was rude on the phone and in person. Most of the replacement parts were fitted incorrectly and resulted in breakage.

Desired Settlement
Total cost on the bill: $5,540.53

Business Response
Contact Name and Title: ****************
Contact Phone: ************
Contact Email: ***************************
11-2-13
RE: Response to ************ Complaint
The insured customer for this specific vehicle was *****************, the complainant's ***********, not *******************. *********** and the vehicle's lien holder, ****************, approved the repairs and signed the payment over to Car Corner Auto Body, LLC. *********** has never complained about the quality of the repairs to this vehicle.
The majority of the time the vehicle in question spent on our property was spent waiting on *********** to receive the payment and approve this business to perform the repairs.
The "rude" ***************** referenced, ************************, is not an employee of Car Corner Auto Body, LLC, and never has been. He is a representative of the owner of this repair shop, **************, and works for him at a separate business.
Furthermore, the vehicle in question has a salvage/rebuilt title, and was repaired before *********** or ************* purchased it. All parts used during the repairs at this business were replaced in accordance with Chrysler Corp. specifications. All parts listed on the insurance estimate were replaced and all repairs listed on the insurance estimate were accomplished. Additionally, in an effort to further please the customer, the vehicle's alternator and two tire pressure monitor sensors were replaced at no additional cost to the customer. The complainant as received $20 for gasoline that he claimed was missing. Furthermore, the entire car was repainted and the vehicle's oil was changed. The door in question was not part of the original insurance estimate, which was written by the insurance company.
************* called this business continually during the repair process and afterward requesting further repairs not listed on the original estimate, all at no cost to him. He was informed that further repairs would need to be approved through a supplementary claim that would need to be filed by *********** with his insurance company, since the repair estimate did not originate from this business. To my knowledge, no supplementary claims were ever filed. Approximately three weeks after the repairs were complete, ************* came to this business complaining of a squeaking engine belt, another issue that was not covered by the original estimate, to which we applied standard belt dressing, which stopped the noise. Approximately one month after the repairs were complete, ************* requested we inspect the vehicle to a strange "clicking" sound that seemed to originate from the right rear of the vehicle. Our employees could not determine the origin of the sound, as they could not hear the sound. Approximately six weeks after completing repairs listed on ***********'s insurance estimate, ************* approached this business about receiving new brake rotors, a routine vehicle maintenance procedure, and yet another part not listed on ***********'s estimate, again at no cost to him. He was informed that the rotors were not part of the repair agreement and the work would not be done for free, but we would be willing to perform any repair he liked at our normal labor rates. During this visit, ************* informed me that he had made the same request of the lien holder, ****************, and was refused there as well. Approximately three months after the repairs listed on the estimate were finished, ************* returned to this business requesting an oil change, believing that the oil was not changed during the repair. I personally reminded him that the oil was in fact changed during the course of the repairs at this business and that after three months of continuous driving, he would need to have this routine maintenance of his vehicle performed.
This business discontinued dealing with ************* for two major reasons: we began to realize that regardless of how many free repairs we performed on his car, there would always be another he would request and he missed no less than three scheduled appointments. I then directed him to speak to ***************** if he felt he had been treated unfairly by me and my employees. ***************** listened to *************'s complaints about his car and agreed to have his mechanics at a separate business, Car Corner Inc., check the vehicle for the continuing strange noise. The mechanics found worn stabilizer bar bushings, a common problem and a routine maintenance function that, again, was not covered by the original estimate. The manager of the service department at Car Corner informed ************* that since the worn bushings were not part of the estimate and since Car Corner was not an interested party in the repairs, that ************* would have to make an appointment and pay for the new bushings and labor associated with such an operation. Approximately one month later, ************* approached ***************** and claimed to have had the bushings replaced but still complained about a noise from the car. ***************** then informed ************* that Car Corner Inc., too, intended to discontinue any discussion about repairing his car without payment for services.
************* will never receive any financial refund from Car Corner Auto Body, LLC, as he was never listed on any claim or financial statement regarding these repairs. Furthermore, because of *************'s general disposition of continually requesting free routine maintenance functions for this vehicle, Car Corner Auto Body is not interested in doing any business with the complainant in the future.

************
********
Car Corner Auto Body, LLC

Industry Comparison| Chart

Auto Body Repair & Painting, Auto Repair & Service

Additional Information

top
BBB file opened: 10/22/2012Business started: 08/01/2011
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. George Calomenopulos (Manager)Mr. H.B. Willis (Owner)
Number of Employees

5

Business Category

Auto Body Repair & Painting, Auto Repair & Service

Map & Directions

Map & Directions

Address for Car Corner Auto Body

5402 Alma Hwy

Van Buren, AR 72956-7230

To | From

LocationsX

1 Locations

  • 5402 Alma Hwy 

    Van Buren, AR 72956-7230(479) 262-6673
    Fax: (479) 474-1197

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Arkansas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Car Corner Auto Body is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Auto Body Repair & Painting

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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